IT Support Associate

Rune Technologies is hiring an IT Support Associate to support employees onsite in Arlington, VA. In this role, you will partner closely with the IT Manager to deliver Tier 1 and Tier 2 assistance across both Windows and macOS, while helping maintain devices, identities, endpoint management, and secure connectivity.

You will also work through common employee-facing incidents and contribute to ongoing IT improvements, including documentation, endpoint compliance, patching, and security initiatives. The focus is practical troubleshooting, clear communication, and reliable support for day-to-day technology needs.

What you’ll do

• Provide Tier 1 and Tier 2 technical support for employees across Windows and macOS environments.
• Provision, configure, deploy, and troubleshoot laptops, desktops, mobile devices, and peripherals.
• Manage user accounts, licensing, and security policies within Microsoft 365.
• Support identity and access management including Okta, MFA, and Single Sign-On.
• Assist with endpoint management using MDM platforms, including macOS device management.
• Monitor and maintain endpoint compliance, software deployments, and security configurations.
• Handle hardware inventory, asset tracking, and device lifecycle management.
• Troubleshoot networking issues involving Wi-Fi, VPN connectivity, DNS, DHCP, and endpoint connectivity.
• Assist with firewall administration and apply network security best practices while supporting connectivity troubleshooting.
• Support SaaS administration, including onboarding and offboarding workflows.
• Create and maintain IT documentation, standard operating procedures, and knowledge base articles.
• Participate in security initiatives such as patch management, endpoint protection, and security awareness.
• Escalate complex issues when needed while keeping end users informed and supported.
• Support IT projects, infrastructure improvements, and process automation initiatives.

Required experience

• 2+ years of experience in an IT support, Help Desk, Desktop Support, or IT Operations role.
• Experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, and user management.
• Experience supporting and managing macOS devices in a business environment.
• Familiarity with Mobile Device Management (MDM) solutions for endpoint administration.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and wireless networking (useful for Wi-Fi issues).
• Basic understanding of firewall concepts, network security principles, and access control.
• Experience with endpoint management, software deployment, and device lifecycle management.
• Strong troubleshooting skills across hardware, operating systems, and cloud applications.
• Excellent customer service, communication, and organizational skills.
• Ability to prioritize multiple requests while maintaining attention to detail.

Tools you may work with

• Microsoft 365 (Exchange Online, Teams, SharePoint)
• Okta, MFA, Single Sign-On
• Mobile Device Management (MDM) including Microsoft Intune and Kandji
• Microsoft Entra ID (Azure AD)
• Security: Microsoft Defender for Endpoint, CrowdStrike, SentinelOne
• Firewalls and networking platforms: SonicWall, Palo Alto, Cisco Meraki
• Cloud and endpoint: patch management, endpoint protection, Microsoft Fundamentals
• Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+
• Additional: TCP/IP, DNS, DHCP, VPNs, Wi-Fi, firewall administration

Location and compensation

• Location: Arlington, VA (onsite)
• Compensation range: USD 80,000 - 110,000 per year

Benefits

• Comprehensive medical, dental, and vision plans; premiums 100% covered by Rune for all employees, plus exceptionally low premiums for spouses and dependents
• Basic life insurance and disability 100% covered by Rune for all employees, with option to purchase additional life insurance
• Paid time off with a company approach of taking the time off needed when it is needed (not accrual based)
• Generous company holiday calendar, including a holiday shutdown in December
• Supportive leave of absence program including time off for military service, medical events, and parental leave
• Full 401(k) retirement plan for all full-time eligible employees
• Company-funded commuter benefits
• Free access to an on-site gym at the office