IT Support Engineer

Boston, MA onsite role for a mid-level IT Support Engineer who can run day-to-day end-user technology operations with minimal supervision. This position supports a small IT environment, combining hands-on troubleshooting with ownership of endpoint health, employee onboarding/offboarding, and reliable documentation. Salary range: $110,000 to $125,000 per year.

What you’ll be responsible for

• Deliver Level 1–2 technical support for end users, covering hardware, software, networking, VPN, and remote-access issues.
• Own endpoint health, including device enrollment, imaging, patching, compliance, and monitoring using tools such as Intune, ManageEngine Endpoint Central, or equivalent.
• Manage employee onboarding and offboarding, including account provisioning and access across Okta, Microsoft 365, Adobe, and other SaaS platforms.
• Build and configure devices based on user needs while applying standard procedures with strong technical judgment.
• Verify solutions and configurations before closing requests to ensure issues are fully resolved.
• Troubleshoot unfamiliar problems independently, then escalate with clear diagnosis and recommended next steps.
• Maintain accurate technical documentation, including runbooks and a knowledge base.

What you’ll need

• Approximately 3–5+ years of hands-on IT support experience and the ability to work independently in a small IT environment.
• Practical experience administering Windows 10/11, endpoint management, and device imaging and provisioning.
• Working knowledge of identity and access management, including Okta or equivalent SSO/MFA platforms.
• Experience supporting Microsoft 365 and business applications such as Box, Zoom, Slack, and Adobe.
• Familiarity with basic networking, VPN troubleshooting, ticketing systems, and technical documentation.
• Strong problem-solving skills, attention to detail, and a proactive approach to verifying outcomes and following through to resolution.
• Ability to exercise sound judgment, adapt standard processes when needed, and communicate effectively with end users and senior stakeholders.

Technologies you’ll work with

• Windows 10, Windows 11, Intune, ManageEngine Endpoint Central
• Okta, Microsoft 365, Adobe, Box, Zoom, Slack
• VPN, SSO, MFA, endpoint enrollment, device imaging

Location and experience

In person work location in Boston, MA 02133 (required). Experience: 6 years in IT support (required) and 3 years in financial services (required).