IT Support Associate II

Amazon is hiring an IT Support Associate II to support technical problem resolution for an Amazon Operations facility in San Diego, CA. In this onsite role, you will help keep IT equipment running across multiple technical disciplines, handle support requests, and assist customers both on-site and remotely.

What you’ll do

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities
• Handle support requests and follow support procedures across the network
• Assist with training new hires
• Continue learning new technologies to support ongoing operations
• Support customers across multiple buildings in the area, as well as remote customers
• Perform physical job duties including lifting up to 49 lbs, and standing and walking for 10 to 12 hours at a time, with or without reasonable accommodation

Requirements

• Experience troubleshooting integrated and interdependent computer systems
• Experience working in a dynamic environment with a high degree of customer service
• Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac, or Linux operating system support experience, or equivalent experience

Technologies you may work with

• Windows
• Mac
• Linux
• Redhat
• AWS

Preferred qualifications

• CompTIA A+
• CompTIA Network+
• Cisco/CCNA
• Linux (Redhat)
• Microsoft hardware (installation)
• AWS
• Other industry-relevant certifications

Benefits

• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave
• EAP
• Mental Health Support
• Medical Advice Line
• 401(k) matching

Compensation: USD 23 - 37 per hour. Experience: 1+ years. Work setup: Onsite.

What Amazon offers: Competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. Typical daily attire includes jeans, t-shirts, sneakers, and sometimes a neon safety vest.

Los Angeles County applicants: Job duties for this position include working safely and cooperatively with employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some material job duties. Pursuant to the Los Angeles County Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.

Inclusive culture: If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.