IT Support & Client Services Technician

Ascend Computer Technology is seeking an onsite IT Support & Client Services Technician in Sturgis, Michigan. This role combines hands-on assistance for desktops, laptops, printers, and basic networks with direct client interaction across remote, in-store, and on-site settings. The annual compensation ranges from USD 42,000 to 56,000, with a benefits package that includes a 401(k), health insurance, and paid time off.

Benefits

• 401(k)
• Health insurance
• Paid time off

Responsibilities

• Deliver technical assistance for desktops, laptops, printers, and basic network setups
• Diagnose and resolve hardware, software, and connectivity problems across in-store, remote, and on-site environments
• Manage Microsoft 365 tasks including user onboarding, email configuration, license administration, and MFA setup
• Install, configure, and maintain workstations and related peripherals
• Document all actions and outcomes thoroughly in the ticketing system, including notes, time tracked, and resolutions
• Engage with clients professionally and courteously, ensuring clear communication
• Prioritize and efficiently manage multiple support requests
• Assist with onboarding new clients and setting up their systems
• Keep work areas tidy and organized, both at the bench and in the storefront

Requirements

• Strong communication and customer service abilities
• Ability to translate technical concepts into simple, relatable explanations
• Strong time management with the ability to stay focused with limited supervision
• Reliable and punctual, ready to begin shifts on time
• Comfortable in a fast-paced, client-facing setting
• Collaborative team player with a positive attitude

Technologies

• Windows 10/11
• Microsoft 365
• Splashtop

Position overview

We are seeking a dependable, customer-focused IT Support and Client Services Technician to join our team. This role blends technical troubleshooting with direct client interaction, suited for someone who enjoys solving problems while helping people in real-time.

You will diagnose and resolve technical issues, support business clients remotely, in-store, and on-site, and ensure a high-quality customer experience from start to finish.

Job details

Job Type: Full-time

Pay: USD 42,000 - 56,000 per year

Location: Sturgis, MI (onsite)