IT Support & Office Operations Specialist

The IT Support & Office Operations Specialist will serve as a key support point for the Dallas Solution Delivery Center at The Staff Pad, bridging technology support and day-to-day operations. This full-time, onsite role supports on-site and remote employees and contractors across teams in the U.S. and France, with occasional evening and weekend coverage when needed.

You will troubleshoot end-user issues, manage device and access lifecycles, and help keep the Dallas office running smoothly, while also supporting recruiting, training, and executive requests. The position is designed for someone who can shift between IT, facilities coordination, and cross-functional project support without losing attention to detail.

What you’ll do

• Act as the primary IT support contact for on-site and remote employees and contractors across the U.S.
• Troubleshoot technology issues and coordinate escalations with IT teams in France and the Americas.
• Manage the laptop lifecycle, including equipment preparation, deployment, shipping, returns, recycling, and asset tracking.
• Coordinate IT onboarding and offboarding to ensure new hires receive equipment, system access, and necessary technology from day one.
• Provide hands-on support for network equipment, conference rooms, Teams meetings, presentations, and leadership or client meeting technology.
• Support business applications and platforms such as Kantata, Jira, Power BI, and Microsoft Fabric, coordinating with internal administrators and external support teams as needed.
• Maintain IT documentation and asset inventories and support SOC 2 security and compliance requirements.
• Provide onsite IT coverage, including equipment checks, restarts, cabling, and vendor coordination.
• Coordinate internet and IT vendor access with building management.
• Serve as the primary contact for building management and handle facilities and access needs, including access badges, keys, vendors, and office-related requests.
• Oversee day-to-day office operations, including equipment and workspace setup and ongoing vendor coordination.
• Coordinate office onboarding for new employees, covering workspace preparation, building access, equipment, and orientation.
• Partner with administrative teams in France to coordinate onboarding, offboarding, equipment needs, and access requirements.
• Support the recruiting process from candidate sourcing and communication through interview coordination and offers.
• Coordinate and proctor candidate assessments covering areas such as Excel, SQL, XML, AI, critical thinking, and problem-solving.
• Maintain careers page content and support recruiting-related initiatives.
• Coordinate Dayforce training for consultants, including scheduling, enrollment, certification tracking, and related administration.
• Support Enforce University (the internal training program) with course coordination, materials, and consultant development.
• Maintain the accuracy and integrity of employee and client training data.
• Provide executive support to Dallas leadership, including meeting coordination, correspondence, status updates, research, and special projects.
• Act as a trusted resource for the CEO and leadership team for time-sensitive requests, research, problem-solving, analysis, and cross-functional projects.
• Build and maintain internal knowledge resources and process documentation in SharePoint.
• Maintain company website content in Wix, including job postings, news, and page updates.
• Stay current on relevant technology, tools, and industry developments.

What you bring

• Bachelor’s degree in MIS, Computer Science, Business, or a related field (preferred); equivalent professional experience will be considered.
• Experience in IT support, help desk, systems administration, or a related technical role.
• Hands-on experience supporting Windows laptops and Microsoft 365 users.
• Basic networking and troubleshooting knowledge.
• Strong problem-solving and critical-thinking skills.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Strong written and verbal communication skills.
• Customer-service mindset supporting both technical and non-technical users.
• High level of integrity and discretion with confidential employee, client, and executive information.
• Proficiency with Microsoft Office and familiarity with SharePoint.
• Experience with Jira, GLPI, or similar ticketing systems.
• Experience with Kantata/Mavenlink or other professional services platforms.
• Experience with Power BI, SQL, XML, or Microsoft Fabric.
• Experience with Dayforce or another HCM platform.
• Experience with Wix or another website content management system.
• Knowledge of SOC 2 or similar security and compliance frameworks.
• Experience supporting remote users via phone, Teams, screen sharing, or other virtual tools.

Schedule

Full-Time | On-Site | Monday–Friday with occasional evening and weekend support as needed.