IT Support Specialist

The IT Support Specialist role at the LA Clippers supports internal employees and event staff to keep IT equipment, services, and identity access running reliably. This full-time position is based onsite in Inglewood, CA, providing hands-on help for NBA games, concerts, and corporate functions, while following an ITIL Service Management Framework.

You will troubleshoot and maintain enterprise technology across devices and platforms, handle live event technology readiness, and document work through a ticketing system. The schedule may vary to ensure coverage across office locations and event days.

What You’ll Do

• Provide technical assistance to employees through in-person, phone, and remote support channels.
• Troubleshoot hardware, software, and network issues across Windows, macOS, and mobile devices.
• Support enterprise applications, collaboration tools such as Microsoft 365, and VPN connectivity.
• Log incidents, service requests, and resolutions in the ticketing system for efficient tracking.
• Train employees on basic IT procedures, security best practices, and self-service tools.
• Onboard new employees by provisioning accounts, email, system access, and IT equipment.
• Offboard departing employees by revoking access, collecting assets, and ensuring proper data retention.
• Maintain user roles, group memberships, and permissions as job functions change, while adhering to security policies.
• Maintain accurate IT asset inventory (laptops, desktops, peripherals, and mobile devices), including assignments, returns, and decommissioning.
• Coordinate hardware repairs, replacements, and warranty claims with vendors.
• Support IT procurement by evaluating hardware needs and recommending solutions that comply with device standards.
• Manage user accounts and permissions using Active Directory, Azure AD, and other identity management platforms.
• Implement and enforce Multi-Factor Authentication (MFA) policies and handle password reset procedures.
• Provide onsite technical support during live events, including basketball games, concerts, and corporate functions.
• Perform pre-event technology checks and support setup, testing, and breakdown of event technology equipment.
• Troubleshoot real-time technology issues during events to minimize downtime, and escalate critical issues with vendors and internal teams.
• Contribute to the creation and maintenance of IT checklists focused on completeness and accuracy.
• Participate in post-event reviews to share lessons learned from a technology perspective.

Requirements

• Associate’s degree in Computer Science or Information Technology, or equivalent work experience.
• 2 to 3 years of enterprise technology experience.
• Experience with remote desktop support tools and ticket management tools.
• Experience with imaging computers.
• Autopilot and Jamf experience is a plus.
• Strong communication skills in both verbal and written forms for technical and non-technical partners.
• Ability to work a flexible schedule to support event coverage and team coverage across office locations.
• CompTIA A+ certification is a plus.

Technologies

• ITIL Service Management Framework
• Microsoft 365
• VPN
• Windows, macOS
• Active Directory, Azure AD
• Multi-Factor Authentication (MFA)
• Autopilot, Jamf

Compensation and Classification

• $30.00-$35.00 per hour
• Position is non-exempt

Benefits

• Medical, Dental and Vision plans
• 401(k) plan with company contribution
• Wellbeing Allowance of up to $1,000 per year
• Paid vacation and sick time
• Paid parental leave
• Flexible Spending Accounts (Medical and Dependent Care)
• Company-paid Long Term Disability insurance
• Company-paid Life and AD&D Insurance
• Voluntary Life Insurance options for employee, spouse and children
• Employee Assistance Program
• Mind health support via Modern Health and Headspace