IT Support Specialist

DSignage is hiring a full-time IT Support Specialist to act as a single point of contact for technical support and digital signage-related work. This onsite role in Doral, FL supports live installations end to end, from pre-install equipment staging to remote troubleshooting and client request management with SLA adherence.

What you’ll do

• Configure, program, and stage media players, screens, and network components internally so equipment is prepared and tested before field deployment.
• Act as the internal contact for team members onsite, delivering remote real-time troubleshooting, validating network connectivity, and guiding remote system setup during live installations.
• Diagnose and resolve computer hardware and software issues; manage client requests using Zoho Desk while maintaining strict SLA requirements.
• Upload and schedule client content across multiple Content Management Systems (CMS).
• Identify potential new business opportunities during client interactions and refer leads to the Sales Department.

What you bring

• Minimum 3 years of experience in IT support, digital signage, installing A/V equipment, or coding.
• A Bachelor’s degree is preferred (a degree in Computer Science or a related field is preferred, but not required).
• Strong working knowledge of Adobe Creative Suite, web design, video editing, sound synchronization, animation, and basic video codecs.
• Core development experience with HTML5, JavaScript, PHP, and CSS3.
• Deep understanding of PC internals (storage, RAM, GPU), networking fundamentals, and hands-on hardware troubleshooting.
• Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word) and Zoho.
• Experience with Zoom, Microsoft Teams, or building automation systems (example: Crestron) is a plus.
• Hands-on experience with one or more: WordPress, Drupal, Adobe Experience Manager (AEM), Scala CMS, or 22 Miles.
• Ability to provide support using company vehicles if needed, including a valid driver’s license, excellent driving skills, and a clean driving record.
• Strong analytical problem-solving skills with a creative approach and visual awareness.
• Detail-oriented and organized, able to work well under pressure and meet tight deadlines.
• Excellent written, verbal, and interpersonal communication skills; must be fully fluent in English (additional languages are a plus).
• Professional, punctual, responsible, proactive, and comfortable collaborating as part of a team.

Tools and technologies you’ll use

• Zoho Desk, Adobe Creative Suite
• HTML5, JavaScript, PHP, CSS3
• Microsoft Office Suite (Outlook, PowerPoint, Excel, Word) and Zoho
• Zoom, Microsoft Teams, Crestron
• WordPress, Drupal, Adobe Experience Manager (AEM), Scala CMS, 22 Miles, and other CMS platforms

Schedule and location

• Work location: in person (office is the majority of the time)
• Standard hours: Monday to Friday, 9:00 AM to 5:00 PM
• You must be available for after-hours client installations and extended shifts (over 8 hours/day) when deadlines, high workloads, or critical deployments require it.
• On-site client support may be needed, and travel may occur on rare occasions.

Physical and on-site readiness

• Ability to lift up to 25 pounds
• Work on a ladder up to 6 feet high
• Operate small power tools (such as drills)
• Comfortable driving a company box truck/van up to 17 feet if needed

Compensation and benefits

Salary: $55,000 to $65,000 per year (salaried, commensurate with qualifications and experience).

• Health insurance
• Supplemental Policy
• Vision insurance
• Dental insurance
• Paid Time Off (PTO)