IT Support Specialist I

Minco Products is a global provider of flex circuit solutions, thermal solutions, and temperature sensing and control solutions serving industries that require high reliability. In this onsite role in Fridley, MN, you will support employee technology needs with a strong focus on device deployment, Windows migrations, and ongoing endpoint support for end users across the organization.

You will work with standardized imaging and provisioning workflows, troubleshoot hardware and software issues, and ensure tickets are resolved and documented so other technicians can reproduce the fix. The role is customer-facing, requires strong communication, and involves hands-on work in an active manufacturing environment.

What you’ll do

• Deploy desktop and laptop equipment, including imaging, configuration, delivery, and end-user setup
• Support the day-to-day execution of a Windows 10 to Windows 11 migration, including device readiness assessment, upgrade scheduling, in-place upgrades, and post-upgrade support
• Build, test, and deploy standard Windows 11 workstation images using Microsoft Intune and Windows Autopilot
• Provision and enroll devices through Windows Autopilot, including hardware hash registration, deployment profile assignment, and Entra ID join
• Manage workstation hardware lifecycle activities such as new hire setup, scheduled refreshes, decommissioning, and maintaining accurate asset records
• Perform user data and profile migration, including OneDrive and Microsoft 365 configuration on newly deployed devices
• Research, document, and package legacy and specialized business applications, including installation procedures, prerequisites, licensing, and configuration requirements
• Create and maintain deployment runbooks, installation guides, and knowledge base articles for repeatable IT procedures
• Provide on-site technical support for end-user hardware, software, and peripheral issues, and remote support for users at other regional locations
• Troubleshoot and support Windows 10 and Windows 11 operating systems and workstation configurations
• Support Microsoft 365 applications and services, including Outlook, Teams, Word, and Excel
• Manage endpoint configuration, patching, and remote support sessions using NinjaOne RMM
• Support shared and kiosk workstations used by production floor personnel
• Support label printers, thermal printers, and handheld barcode scanners used in manufacturing operations
• Support conference room audio/visual equipment and Microsoft Teams Rooms
• Handle user account support tasks such as password resets, multi-factor authentication enrollment, and basic account administration in Active Directory and Entra ID
• Respond to, document, and resolve tickets in SolarWinds Service Desk within established service levels
• Document ticket resolutions with enough detail for other technicians to reproduce the fix, and escalate complex or unresolved issues to senior IT staff as appropriate
• Follow established IT policies, procedures, and security best practices while maintaining professionalism and strong customer service

Required qualifications

• Associate degree in Information Technology or equivalent work experience
• 2+ years of experience in an IT support, help desk, or desktop support role
• Hands-on experience deploying, imaging, or configuring Windows desktops and laptops
• Working knowledge of Windows 10 and Windows 11
• Familiarity with Microsoft 365 applications
• Working knowledge of workstation hardware, printers, and peripherals
• Basic understanding of TCP/IP, DNS, DHCP, and wireless connectivity
• Ability to research unfamiliar software independently and document findings clearly
• Strong written communication skills for clear technical documentation for both IT staff and end users
• Ability to lift and move computer equipment and work in an active manufacturing environment
• Troubleshooting, communication, and customer service skills
• Ability to work independently and collaboratively in a team environment

Technology experience

• Windows 10, Windows 11
• Microsoft Intune, Windows Autopilot
• Entra ID, OneDrive, Microsoft 365
• NinjaOne RMM, SolarWinds Service Desk
• Microsoft Teams Rooms, Active Directory
• TCP/IP, DNS, DHCP, wireless connectivity

Salary and benefits

• Pay range: $55,000 - $65,000 per year
• Tuition reimbursement
• Health and dental insurance
• Life insurance
• Paid time off
• Free parking

How to apply

• Complete the application online through Employee Self-Service or at www.minco.com/careers
• If you need help applying, contact Human Resources

EEO/AA: Minco is proud to be an EEO/AA employer (M/F/D/V). The workplace is drug-free, and pre-employment substance abuse testing is performed.