IT Support Tech

What Parsons offers

Parsons provides an onsite IT Support Technician role in Miami, with a competitive hourly range of USD 22 to 40. The position includes after hours service desk coverage and opportunities to contribute to IT projects under the guidance of a Project Manager. You will join a team oriented toward reliable end-user support and continuous improvement, with a strong emphasis on delivering timely solutions to maintain productive workflows.

• Financial Wellness
• Work Life Harmony
• Career Development
• Veteran Support
• Mind & Body
• Health

Responsibilities

• Provide remote analytical and IT technical support to Parsons end users for personal computers, workstations, software, and related hardware.
• Answer end user questions and troubleshoot standard IT issues, problems, and failures with Parsons hardware, software, peripherals, or workstations via telephone, email, or Instant Messenger.
• Identify, categorize, and isolate user questions and problems; resolve when possible or escalate to senior Service Desk staff or other Parsons IT groups.
• Research and develop solutions for standard software and hardware questions, issues, problems, and failures.
• Maintain a solid understanding of the MIS environment and the technologies associated with individual computers, workstations, software, and Parsons standard configurations.
• Document and report all service requests and outcomes following Parsons procedures and practices.
• Provide Service Desk on-call support for nonbusiness hours, including weekends and holidays.

Requirements

• High School Diploma or equivalent plus 2+ years of related work experience providing end-user support (or an equivalent combination of work experience and education).
• At least one Microsoft or Cisco Certification is preferred.
• Basic knowledge of Microsoft operating systems and applications, along with understanding of personal computer technology and hardware.
• Familiarity with the MIS environment.
• Ability to identify, analyze, and resolve common technical issues and problems with PCs, workstations, software, and related hardware.
• Ability to write basic documents such as emails or memos.

Technologies

Microsoft operating systems, Microsoft applications

Security clearance

Security clearance requirement: None