IT Support Technician

VeriCour is hiring an IT Support Technician in Houston, TX for an onsite contract role with a 6 month Contract to Hire path. This position centers on frontline support for end-users while helping maintain day-to-day IT infrastructure across devices, operating systems, and networking environments.

As part of VeriCour’s IT team, you’ll handle help desk requests, troubleshoot hardware and software, and support network connectivity for users. The role also includes after-hours coverage through a shared rotation with other technicians.

Responsibilities

• Deliver technical support to end-users through help desk systems, supporting Tier I-III issue resolution for hardware, software, and network concerns.
• Troubleshoot computer hardware components across desktops, laptops, mobile devices, and peripherals to identify faults and implement fixes.
• Support operating systems including Windows (including Windows Server), macOS, and Linux by performing updates, configurations, and troubleshooting.
• Manage user accounts and permissions using Active Directory tools, including assistance with Active Directory-related issues.
• Configure and support network infrastructure such as LAN, VPN, DNS, TCP/IP protocols, firewalls, and TCP troubleshooting.
• Assist with computer management activities including software installations, hardware upgrades, equipment troubleshooting, and system performance optimization.
• Maintain support ticket documentation, track resolution progress, and communicate effectively with users to maintain customer satisfaction.
• Support IT infrastructure components including GPO, network switches, routers, and other networking equipment to support secure connectivity.
• Collaborate with teammates on complex troubleshooting involving network troubleshooting, firewall configurations, and operating system issues.
• Support mobile devices and peripherals to ensure compatibility and security within the organization’s IT environment.

Requirements

• Proven experience in IT support or desktop support with a strong understanding of computer networking concepts.
• Proficiency with the Microsoft Office suite and experience supporting Windows (including Windows Server) and macOS.
• Knowledge of help desk systems for ticket management and customer support tracking.
• Strong troubleshooting skills across hardware, software applications, network issues, and operating systems.
• Familiarity with Active Directory management, DNS, VPN setup, firewall management, GPO configuration, TCP/IP, LAN setup, and network troubleshooting techniques.
• Ability to communicate technical information clearly to non-technical users with strong customer service skills.
• Experience supporting mobile devices such as smartphones or tablets is a plus.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or similar are preferred but not required.

Technologies

• Help desk systems
• Windows, Windows Server, macOS, Linux
• Active Directory
• DNS (Domain Name System), VPN (Virtual Private Network)
• TCP/IP, firewalls
• GPO (Group Policy Objects), network switches, routers
• Microsoft Office suite
• LAN (Local Area Network), TCP troubleshooting

Benefits

• Dental insurance
• Health insurance
• Vision insurance

On-Call Rotation

• Participates in an after-hours support rotation shared among six IT Support Technicians.
• Rotation occurs approximately once every six weeks and is generally light.
• During rotation, the schedule averages approximately 2–3 after-hours calls per week.

Compensation: USD 35–40 per hour.

Job type: Contract with 6 month Contract to Hire.