IT Technical Support

Responsibilities

• Perform on-site diagnostics, repair, installation, configuration, removal, and cafe/staff support for a diverse range of IT equipment.
• Provide technical support for office IT infrastructure and devices including laptops, printers, cameras, audio gear, tablets, fax machines, phones, routers, firewalls, broadband lines, and Wi-Fi access points.
• Coordinate tasks with the help desk, network services, and other IT teams to align effort.
• Oversee the assigned territory, inventory, and scheduling while maintaining high customer satisfaction and cost-efficient service delivery.
• Demonstrate measurable growth in technical capabilities, troubleshooting methods, and productivity.
• Maintain and manage the toolkit, supplies, and accurate inventory for the territory.
• Maintain a trunk stock inventory valued above $1,000.
• Complete call summaries, timesheets, and work logs accurately and promptly.
• Deliver on-site help desk support for the location's equipment in close collaboration with the help desk.
• Provide updates and completion status to the manager, the problem request tracking system, and users as needed.
• Support senior staff with all systems functions required for location management.
• Assist the IT Manager with projects as necessary.
• Install IT infrastructure and equipment at new sites and remodels, with some installations potentially overnight.
• Follow Hamra Enterprises LLC policies and procedures.

Requirements

• Associate degree with at least two years of related experience, or a bachelor’s degree in an IT related field.
• Valid driver’s license; company-provided vehicle available.
• Ability to travel locally on a daily basis to multiple locations.
• Strong daily time management and the ability to prioritize activities to achieve effective results.
• Ability to read and interpret safety rules, operating and maintenance manuals, construction plans, and procedure documents.
• Capability to work independently at various locations.
• Skill in writing routine reports and correspondence.
• Ability to report issue status promptly and accurately to multiple levels within the organization.
• Ability to apply common sense to carry out written, oral, or diagrammatic instructions.
• Professional demeanor and the ability to work well with colleagues at all times.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance