MSP Technical Support

Pavion Corp. is hiring an MSP Technical Support analyst for an onsite role in Altamonte Springs, FL. This Level I position focuses on delivering practical, client-ready technical help while keeping communication clear, documentation accurate, and incidents moving toward resolution. If you enjoy supporting end users and helping teams stay productive, this role is built for you.

As an MSP Technical Support analyst, you will handle frontline technical assistance across multiple channels and troubleshoot a wide range of common technology issues. You will also support identity and productivity platforms, help administer Office 365 and VOIP systems, and assist with core Microsoft environment technologies when needed.

Responsibilities

• Respond to Level I technical support incidents and service requests across phone, email, web, chat, and ticketing systems.
• Troubleshoot and resolve issues involving computer hardware, software, peripherals, and network connectivity.
• Support desktop PCs and laptops, along with scanners, printers, Microsoft Office applications, and various commercial or proprietary client software.
• Use remote access tools to resolve technical issues efficiently.
• Complete on-site visits as needed for equipment deployment, hardware replacement, and issue resolution.
• Provide troubleshooting and support for Microsoft Office Suite, desktop systems, and printers.
• Create, manage, and maintain user accounts through Active Directory or other cloud-based identity platforms.
• Perform Office 365 administration tasks.
• Support phone systems and VOIP administration, including basic VOIP troubleshooting.
• Assist with technologies related to Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.
• Support disaster recovery efforts, including server imaging and automated offsite backups.
• Maintain high customer satisfaction through timely, professional, and effective support.
• Communicate clearly with clients about issues and resolutions.
• Document customer systems, configurations, troubleshooting steps, and resolutions.
• Record detailed time entries for service work and project activities.
• Follow established procedures and contribute to knowledge base improvements.

Requirements

• High School Diploma
• 1 year of IT experience
• Excellent verbal and written communication skills
• Professional, friendly, positive, optimistic demeanor
• Understanding of relevant technologies, solutions, troubleshooting, and support

Tools & Technologies

• Active Directory, cloud-based identity platforms
• Office 365, VOIP
• Windows Server, Exchange, SQL
• Terminal Services, RDS, Citrix
• Server imaging, automated offsite backups

Preferred Qualifications

• Autotask, Datto RMM, Auvik, or MSP experience
• General Windows Desktop knowledge
• Strong organization and time management skills

Compensation: USD 45,000 - 55,000 per year.