Network and IT Support Specialist

GregoryEdwards LLC provides a stable, client-facing IT environment with the support resources you need to succeed. This onsite role in Hyattsville, MD includes a $70,000 base salary, an annual performance bonus program, company-paid holidays and paid time off, medical and dental insurance, and a 401(k) with matching. You’ll also receive a monthly phone, travel, and expense budget.

What you’ll do

As the Network and IT Support Specialist, you’ll administer and optimize LAN and wireless networks to keep office and client environments running with strong availability and performance. You’ll be the go-to technical resource for first- and second-level IT support for local and remote staff, with responsive, practical troubleshooting.

• Administer and optimize LAN and wireless networks, supporting high availability and performance.
• Manage core network hardware including routers, firewalls, switches, and UPS systems, planning maintenance and upgrades.
• Monitor network performance, generate reports, and resolve issues before they impact business operations.
• Research, evaluate, and procure network products, services, and standards, including vendor and contractor coordination.
• Install, configure, and troubleshoot workstations, laptops, peripherals, and network-based printers.
• Use imaging software to build and maintain standardized system deployments.
• Provide clear IT training so employees can work confidently and independently.
• Support security solutions including firewalls, anti-virus, and intrusion detection systems, keeping defenses current and effective.
• Develop, document, and enforce IT policies, procedures, and disaster recovery plans.
• Assist with hardware transport and on-site provisioning within the Washington, DC area as needed.

Litigation technology support

You’ll also play a hands-on role in planning and sustaining trial-ready technology environments. That includes on-site and off-site provisioning for litigation war rooms and trial technology suites, with rapid troubleshooting during active proceedings.

• Plan, provision, and deploy on-site and off-site litigation war rooms, including workstations, secure networking, printers, and AV equipment.
• Configure and maintain trial tech suites such as display systems, document presentation hardware and software, video conferencing, and real-time transcript feeds.
• Coordinate equipment logistics for courthouse and remote trial locations, ensuring gear is tested, packaged, transported, and ready ahead of deadlines.
• Provide on-call technical support during trial preparation and active proceedings, troubleshooting quickly in high-pressure environments.
• Maintain and document war room build standards and equipment inventories for repeatable deployments.
• Travel to the second location at 400 Virginia Avenue SW, Washington, DC.

What you bring

• Associate’s degree in IT, Computer Science, or related field (or equivalent hands-on experience).
• Strong working knowledge of TCP/IP networking fundamentals.
• 3 years administering Active Directory (user accounts, group policies, and permissions).
• Comfort configuring and troubleshooting routers, switches, firewalls, and wireless access points.
• Hands-on experience with network security tools including firewalls, IDS/IPS, and anti-virus.
• Familiarity with imaging and deployment tools for workstation standardization.
• Ability to diagnose and resolve issues across hardware, software, and network layers.
• Clear communication skills for both technical and non-technical audiences.
• Experience supporting litigation, trial technology, or AV/presentation environments is a plus.
• Office 365: 3 years (required).

Technologies you’ll work with

LAN, wireless networks, TCP/IP, Active Directory, Active Directory group policies, firewalls, anti-virus, intrusion detection systems (IDS/IPS), imaging software, workstations, laptops, network-based printers, routers, switches, UPS systems, wireless access points, video conferencing, real-time transcript feeds, Office 365, CCNA, CompTIA Security+, CompTIA A+, CompTIA Network+.

Certifications (preferred)

• CCNA, CompTIA Security+, CompTIA A+, and/or CompTIA Network+.
• Relevant experience without these certifications will also be considered.

Schedule, travel, and location

• Work location: In person (Hyattsville, MD 20785).
• Travel: 50% (including the second location at 400 Virginia Avenue SW, Washington, DC).
• Physical requirements: Primarily desk-based, with occasional need to lift and transport equipment (up to 25 lbs).

Compensation & benefits

• Base salary: $70,000.00 per year (commensurate with experience).
• Annual performance bonus program.
• Monthly phone, travel, and expense budget.
• Company-paid holidays and paid time off.
• Medical and dental insurance.
• Health insurance.
• 401(k) retirement plan with 401(k) matching.
• Paid time off.