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Cognizant

On-Site IT Support

Cognizant
Plano, TX $58k - $65k/yr Full time Posted 1h ago
Desktop Support End User Support Hardware Support Help Desk Support Information Technology (IT) Onsite Operating Systems ServiceNow Servicenow Technical Support Wireless
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Job Description

The On-Site IT Support Associate provides hands-on, on-site support to end users, including troubleshooting for hardware and software issues and managing technology assets for contact center projects across Mesa, AZ and Plano. The role is 100% on-site for candidates residing in the United States.

Location and Employment Details

  • Location: Plano, TX (onsite)
  • Experience level: 1 years minimum
  • Work arrangement: 100% on-site
  • Project locations mentioned: Mesa, AZ and Plano

Salary

  • Annual salary: USD 58,000 - 65,000
  • Basis for range: depends on experience and other qualifications of the successful candidate

Responsibilities

  • Troubleshoot issues related to assets, including hardware and software
  • Install and manage laptops, including operating system and hardware support
  • Perform OS and application installation and troubleshooting
  • Coordinate with the relevant team to resolve user issues until completion
  • Maintain and update asset inventory for project assets
  • Allocate and recover assets such as Chromebook, monitor, keyboard, and mouse
  • Close Service Requests on ServiceNow
  • Coordinate with vendors to resolve hardware issues
  • Coordinate with support teams for troubleshooting and during major incidents

Requirements

  • Education: High school diploma or GED required; Associate’s or Bachelor’s in IT/Computer Science or related field preferred
  • Experience: 1–3 years in desktop/end-user IT support or a similar hands-on technical support role
  • Hands-on troubleshooting experience with laptops, Chromebooks, and/or Mac hardware
  • Experience handling end-user issues on Windows 11
  • Knowledge of Chrome OS
  • Basic understanding of networking concepts, including Wi-Fi and LAN connectivity troubleshooting
  • Software installation experience
  • Experience with ticketing systems such as ServiceNow to log and close service requests
  • Experience with IT asset management and inventory tracking processes
  • Strong communication skills and ability to work directly with end users
  • Ability to lift or move IT equipment (laptops, monitors, peripherals) as needed

Technologies

  • Windows 11
  • Chrome OS
  • Mac hardware
  • ServiceNow
  • Wi-Fi
  • LAN

Benefits

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
  • Annual discretionary incentive program (based on performance and subject to the terms of Cognizant’s applicable plans)

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