On-Site IT Support

The On-Site IT Support Associate provides hands-on, on-site support to end users, including troubleshooting for hardware and software issues and managing technology assets for contact center projects across Mesa, AZ and Plano. The role is 100% on-site for candidates residing in the United States.

Location and Employment Details

• Location: Plano, TX (onsite)
• Experience level: 1 years minimum
• Work arrangement: 100% on-site
• Project locations mentioned: Mesa, AZ and Plano

Salary

• Annual salary: USD 58,000 - 65,000
• Basis for range: depends on experience and other qualifications of the successful candidate

Responsibilities

• Troubleshoot issues related to assets, including hardware and software
• Install and manage laptops, including operating system and hardware support
• Perform OS and application installation and troubleshooting
• Coordinate with the relevant team to resolve user issues until completion
• Maintain and update asset inventory for project assets
• Allocate and recover assets such as Chromebook, monitor, keyboard, and mouse
• Close Service Requests on ServiceNow
• Coordinate with vendors to resolve hardware issues
• Coordinate with support teams for troubleshooting and during major incidents

Requirements

• Education: High school diploma or GED required; Associate’s or Bachelor’s in IT/Computer Science or related field preferred
• Experience: 1–3 years in desktop/end-user IT support or a similar hands-on technical support role
• Hands-on troubleshooting experience with laptops, Chromebooks, and/or Mac hardware
• Experience handling end-user issues on Windows 11
• Knowledge of Chrome OS
• Basic understanding of networking concepts, including Wi-Fi and LAN connectivity troubleshooting
• Software installation experience
• Experience with ticketing systems such as ServiceNow to log and close service requests
• Experience with IT asset management and inventory tracking processes
• Strong communication skills and ability to work directly with end users
• Ability to lift or move IT equipment (laptops, monitors, peripherals) as needed

Technologies

• Windows 11
• Chrome OS
• Mac hardware
• ServiceNow
• Wi-Fi
• LAN

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
• Annual discretionary incentive program (based on performance and subject to the terms of Cognizant’s applicable plans)