This position is no longer accepting applications
Closed on September 3, 2026.
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Student Help Desk Tech - Information Technology
Computer Skills
Ferpa
Help Desk Support
Information Technology (IT)
IT Services
Office 365
Phone Support
Remote Support
Technical Support
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Job Description
Support students with everyday technology needs in a part-time, non-permanent role with hybrid work options at Grays Harbor College.
Responsibilities
- Assist students with technical support requests through Zoom, email, and phone
- Provide solutions and practical guidance for technical issues
- Follow FERPA guidelines to keep PII confidential
- Maintain daily logs of support activity
- Use problem solving and critical thinking to complete assigned tasks
Requirements
- High school graduation or equivalent
- Current Grays Harbor College Student
- Basic computer competence
Key Technologies
- Zoom
- Microsoft Office 365
- ctcLink
- Canvas
Competencies, Knowledge, and Abilities
- Show friendliness, warmth, and acceptance to all individuals
- Communicate clearly and effectively with individuals and groups
- Demonstrate strong written communication, including spelling, grammar, and punctuation
- Be familiar with Microsoft Office 365, ctcLink, Canvas, and email
- Work independently
- Maintain the highest level of confidentiality at all times
- Multi-task and prioritize
- Pay close attention to detail
Desired
- Technical Background
Additional Application Information
- Submit a letter of application addressing qualifications for the position
- Include a resume
- Provide contact information for 3 professional references
Location: Grays Harbor, WA (hybrid) | Salary: USD 17 to USD 17 per hour | Job Type: part time
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