Student Help Desk Tech - Information Technology

Support students with everyday technology needs in a part-time, non-permanent role with hybrid work options at Grays Harbor College.

Responsibilities

• Assist students with technical support requests through Zoom, email, and phone
• Provide solutions and practical guidance for technical issues
• Follow FERPA guidelines to keep PII confidential
• Maintain daily logs of support activity
• Use problem solving and critical thinking to complete assigned tasks

Requirements

• High school graduation or equivalent
• Current Grays Harbor College Student
• Basic computer competence

Key Technologies

• Zoom
• Microsoft Office 365
• ctcLink
• Canvas
• Email

Competencies, Knowledge, and Abilities

• Show friendliness, warmth, and acceptance to all individuals
• Communicate clearly and effectively with individuals and groups
• Demonstrate strong written communication, including spelling, grammar, and punctuation
• Be familiar with Microsoft Office 365, ctcLink, Canvas, and email
• Work independently
• Maintain the highest level of confidentiality at all times
• Multi-task and prioritize
• Pay close attention to detail

Desired

• Technical Background

Additional Application Information

• Submit a letter of application addressing qualifications for the position
• Include a resume
• Provide contact information for 3 professional references

Location: Grays Harbor, WA (hybrid) | Salary: USD 17 to USD 17 per hour | Job Type: part time