Technical Support Engineer

Verkada offers an onsite Technical Support Engineer role in New York, NY that focuses on supporting enterprise customers across Verkada's cloud managed building security platform. You will troubleshoot complex environments, guide installation and configuration, and collaborate with Engineering and Product teams to drive product improvements. The role emphasizes hands-on problem solving, cross functional collaboration, and contributing to scalable tools and knowledge resources for a global customer base.

Benefits

• Healthcare programs that can be tailored to meet personal health and financial well being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision, and dental coverage
• Health Saving Account with annual employer contributions and Flexible Spending Account with tax saving options
• Expanded mental health support
• Paid parental leave policy and fertility benefits
• Time off to relax and recharge through paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
• Professional development stipend
• Fertility stipend
• Wellness and fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Responsibilities

• Full stack troubleshooting of the entire Verkada platform including network, hardware, software, and electrical issues
• Provide best practice design, installation, and configuration expertise to enterprise customers
• Communicate technical matters to customers both orally and in writing
• Own customer issues from creation to resolution
• Collaborate with Engineering and Product teams to test new products and identify bugs
• Write technical knowledge base articles and whitepapers
• Staying up to date on the latest products and industry technologies
• Build tools and processes that will scale

Requirements

• Bachelor's or Master's degree in Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
• Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
• Ability to communicate complex technical matters both orally and in writing
• Demonstrated problem solving skills and attention to detail
• Ability to work within a team environment
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
• Will willing and able to work on-site in San Mateo 5 days per week
• Technologies: Python, Linux