Technical Support Engineer (Hybrid)

In Pittsburgh, NET Xperts LLC offers a hybrid, hands-on IT support role designed for a professional who thrives in a client-facing technical environment. This hybrid-remote position combines remote troubleshooting with on-site client visits, a weekly in-office requirement, and an on-call rotation to ensure critical systems stay protected and available.

Responsibilities

• Configure, monitor, and maintain client endpoints, cloud infrastructure, servers, and networks, diagnosing issues and applying solutions.
• Set up, install, configure, and support endpoints and network equipment for multiple clients.
• Collaborate with senior engineers on project work and contribute where needed to advance deployments.
• Learn from and be mentored by Senior Engineers to develop technical proficiency and professional growth.
• Contribute to implementing endpoint, cloud, and network security measures across client environments.
• Participate in an on-call rotation, approximately two to three times per year.
• Deliver most support remotely with occasional on-site visits to client sites.
• Work from the Forest Hills office with access to a company vehicle for client engagements.
• Post onboarding, split time between the office and client locations as needed by engagements.
• Travel to one to five clients in a day depending on project scope, with potential multi-day returns to complete work.
• May be included in an on-site rotation to visit certain clients weekly or monthly.

Requirements

• Residence in the region is required due to weekly in-office attendance and on-site client support responsibilities.
• Relocation from out of state is not advised; out-of-state candidates will not be considered.
• Minimum four years of post-graduation experience in a professional business environment.
• Recent graduates are not eligible; the role seeks an IT Support Engineer with progressive experience.
• Associate’s Degree in Computer Science, Information Technology, or equivalent experience is required.
• Ability to earn new certifications as part of the job requirements.
• Driver's License with proof of insurance and the ability to maintain a valid license.
• Must be able to commute to Pittsburgh, PA 15221.
• Must pass a background check.
• Hybrid work design prefers in-region candidates; you may work from home up to two days per week.

Technologies

• Microsoft Windows Server (including Azure virtual servers) and Windows Client OS
• Microsoft 365, Active Directory, and Entra
• Virtualization with VMware ESXi/vCenter and Hyper-V
• Antivirus/EDR/EPDR tools such as SentinelOne and WatchGuard/Panda
• WatchGuard VPN Client and other remote access solutions
• Barracuda Appliances
• HP and Dell PCs, workstations, laptops, tablets; HP ProLiant servers
• Networking gear including HP switches and WatchGuard wireless products
• Firewalls (WatchGuard) and APC UPSs
• Citrix virtualization and on-prem to cloud migrations including Microsoft 365 and SharePoint
• RMM and PSA tools and QuickBooks
• PowerShell and general cloud infrastructure knowledge

Education and Experience

• Associate’s Degree in Computer Science, Information Technology, or equivalent experience is required.
• At least four years of progressive, post-graduation experience in a production environment.
• Certifications are valued; partnerships include Microsoft, WatchGuard, Datto, Cisco, Symantec, VMware, and HP/Aruba, and there is an expectation to earn new certifications as part of the role.

Skills and Job Requirements

• Proficiency with Microsoft Windows Server and Azure virtual servers
• Experience with Windows client operating systems and Microsoft 365
• Active Directory and Entra expertise
• Experience with virtualization technologies including VMware ESXi/vCenter and Hyper-V
• Familiarity with antivirus/EDR/EPDR tools and remote access clients
• Knowledge of Barracuda appliances and various HP/Dell hardware
• Experience with MSP environments, and familiarity with RMM and PSA tools
• Ability to manage on-prem to cloud migrations and cloud infrastructure tasks
• PowerShell capability and cloud infrastructure experience

Physical Requirements

• Ability to lift 25 to 50 pounds
• Possible standing, walking, kneeling, stooping, crawling, and reaching during tasks

Benefits

• Competitive pay ranging from $65,000 to $105,000 per year, depending on skill and experience
• Techcentives bonus plan
• Medical, dental, vision, and life insurance (majority funded by employer)
• Additional life, AD&D, and disability coverage
• Paid time off including holidays, bereavement, maternity/paternity, and charity days
• Retirement plan with IRA match
• Training and certification benefits
• Perks such as free parking and occasional wellness incentives
• 401(k) with employer match
• Employee assistance program and various health-related accounts
• Parental leave and ongoing professional development support
• Referral program and vision coverage

Location and Travel

Hybrid remote work arrangement located in Pittsburgh, PA 15221, with weekly in-office requirements and potential local client visits as part of engagements.

Work Schedule and Miscellaneous

Typical workweek runs Monday through Friday, 8:00 am to 5:00 pm, with overtime or weekend work as needed. A background check is required, and the role requires maintaining a valid driver’s license and insurance. The hybrid setup supports occasional home offices up to two days per week within the regional footprint.