Technical Support Representative

Support customers and troubleshoot Photography and Video Lighting products for Westcott’s imaging gear users in Maumee, Ohio.

Responsibilities

• Provide professional customer support through phone, email, and online chat
• Interact with customers to verify their specific lighting needs
• Walk customers through the different levels of lighting product lines
• Assist existing customers in building and maintaining their Westcott investments
• Support customers in using cameras and lighting equipment effectively
• Engage with customers to resolve product interruptions and keep equipment working smoothly

Requirements

• Willing to work onsite at the Maumee, Ohio location
• Experienced photographer currently engaged in photography
• Familiarity with Microsoft Office programs operation
• Ability to make judgment calls within guidelines provided
• Motivated to learn new skills
• Strong, clear communication skills in both written and verbal formats
• Maintain a professional, courteous character in stressful situations
• Ability to multitask in a busy environment
• Willingness to step outside core duties to assist other departments in a team environment

Tech

• Microsoft Office

Job Type & Schedule

• Full-time
• In-person
• Weekdays, 8:30-5:00 ET
• Expected hours: no less than 40.0 per week

Pay

• $23.00 - $25.00 per hour

Benefits

• 401(k)
• Health insurance
• Vision & Dental insurance
• On-the-job training
• Paid time off
• Employee discount
• Life insurance