Sr Technical Support Specialist

In this onsite role at New Hampshire Ball Bearings, Inc (NHBB) in Laconia, NH, you will deliver divisional technical support across servers, personal computers, IoT, operational technology, and helpdesk. The position includes maintaining software and firmware patching, supporting system administration activities, and assisting with manufacturing and business network and communications needs.

What You Will Do

• Specification development: Partner with business stakeholders to define project or task specifications, including business rules, needs, overall design, tasks, and logical flow.
• Testing and deployment readiness: Design, perform, and document tests for operating system, hardware, and software upgrades to support error-free deployment into production.
• Production updates and rollout: Update, migrate, or deploy systems to production.
• Documentation and network records: Document computer network and communications according to company policy and procedures. Maintain system or network flow information and process maps.
• Operational and recovery procedures: Develop and maintain operation procedures, recovery procedures, and user documentation.
• Analysis and problem resolution: Support application issue resolution, equipment malfunction, and network or communication problems across business and IT areas.
• User enablement: Train personnel in user departments on specific procedures needed to use assigned equipment.
• Technology expertise: Maintain current knowledge and technical capability relevant to the role.
• Special projects support: Assist Information Systems Management with special projects as directed.

Required Experience and Qualifications

• Design and implement personal computer builds and upgrades.
• Experience moving applications and databases between servers.
• Demonstrated ability to recognize business needs, analyze requests, recommend technical solutions, and lead delivery of those solutions.
• Strong problem-solving skills with demonstrated attention to detail.
• Strong verbal and written communication skills.
• Ability to work with a diverse group of clients, team members, managers, and subject matter experts (SME).
• Ability to plan and organize projects and provide periodic updates and management reporting.
• Participation in a rotating on-call support schedule during business and/or non-business hours.
• Minimum 10 years of experience in a related field of work.
• Work experience handling rapidly changing priorities and deadlines.
• Past experience working on projects from conception to completion with high accuracy and attention to detail.
• Working experience with Virtual Machines (VM), including setup and configuration.
• Strong working experience setting up and repairing personal computers.
• Strong working knowledge of Windows operating systems.
• Working knowledge of Linux systems.
• Experience setting up and repairing servers (Windows and/or Linux).
• Working knowledge of network administration considered a plus.
• Working knowledge of IBMi operating system considered a plus.
• Bachelor’s degree in Computer Science or Information Technology preferred; related field certification or equivalent work experience acceptable.

Technologies and Systems

• IoT
• Operational technology
• Personal computers
• Firmware patch
• Virtual Machines (VM)
• Windows operating systems
• Linux systems
• Windows
• Linux
• IBMi
• Network administration

Work Location and Schedule

Location: Laconia, NH (onsite). Shift: 1st Shift.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Able to travel as needed (occasional).
• Must be able to physically move, lift, and install personal computers, servers, and peripherals.