Technical Support Specialist I

At Tormach Inc, the Technical Support Specialist I role focuses on helping customers get CNC equipment set up, troubleshoot issues, and receive practical technical guidance. Based in Madison, WI with a hybrid in-office/remote work arrangement, this position supports equipment installation, accessory setup, and ongoing customer care, with a salary range of USD 65,000 to 75,000 per year.

Responsibilities

• Provide technical support to customers during the setup of new equipment and installation of accessories
• Assist customers with troubleshooting problems on existing equipment
• Document details of interactions with customers for reference and continuous improvement
• Undertake project work as directed by manager or team

Requirements

• Minimum of a 2-year technical degree in CNC machining, programming, and/or robotics
• Strong math skills
• Minimum of 2-3 years of CNC machining experience, preferably in programming, setup, and fixturing
• Broad experience with other manufacturing processes
• Experience troubleshooting and repairing equipment

Technologies

• G Code
• M Code
• Microsoft Office

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience

• Mechanical knowledge: 3 years (Preferred)
• CNC milling machine repair: 3 years (Preferred)
• Electrical troubleshooting: 2 years (Preferred)

Total rewards

• Medical, Dental, Vision, Life, LTD, STD
• 401k, PTO, Holidays
• Flexible schedule
• ESOP
• Voluntary benefits
• SWAG