IT Support Technician

IT Support Technician role with TCC Technology Solutions provides on-site IT support in Cleveland, Ohio, installs and maintains technology, and manages tickets via the service database.

Responsibilities

• Deliver on-site IT support at client locations, troubleshoot to resolution, and process service requests according to the Ticket Response Priority Chart.
• Install and maintain technology including computers, printers, projectors, audio systems, interactive whiteboards, security cameras, phones, software, and peripherals.
• Log and respond to client tickets and alerts in the service database.
• Coordinate warranty replacement parts for customer equipment and communicate with vendors regarding network equipment, computers, software acquisition, and repair.
• Research new methodologies and products to better serve customers.
• Document daily procedures and maintain detailed records of customer networks.
• Provide recommendations to team members to address problems and irregularities in work requirements.
• Maintain a clean, organized work area.
• Pursue ongoing professional development and stay current with technologies offered by the company.
• Adhere to company policies and health and safety guidelines.
• Foster a collaborative team environment.
• Manage multiple tasks concurrently and adapt to shifting priorities.
• Other duties as assigned.

Requirements

• Minimum of 2 years of experience managing and maintaining IT systems.
• High School Diploma or equivalent.

Technologies

• Windows-based servers and network systems.

Benefits

• Health insurance.
• Paid time off.

Working Environment

• Local travel by car is required.
• On-site work in a standard office setting with no hazardous environmental or physical conditions; light lifting (<50 pounds), bending, and standing required.
• Strong customer service skills for in-person interaction, with additional communication by phone or email; good verbal and written communication abilities.
• Normal dexterity, strength, coordination, vision (including reading a computer screen), and hearing for office tasks.

Applications Accepted By

• FAX OR MAIL:
  440-871-0059 c/o Marty Foster
  Subject Line: Field Engineer I Position TCC Technology Solutions
  901 Canterbury Rd. Ste. A
  Westlake, OH 44145

Compensation

• Hourly: $15.00 - $20.00 per hour
• Salary range: $30,000-$40,000 per year

Position Type

• Full Time