Service Desk Lead - Enterprise IT

Experienced Service Desk Lead to oversee enterprise IT support operations, providing hands-on technical leadership for executives and enterprise users across legal, accounting, financial services, and large corporate environments.

Responsibilities

• Lead and manage the enterprise IT Service Desk team in a complex, corporate setting.
• Provide escalation support for intricate technical issues and for executive-level users.
• Administer Azure Entra ID / Azure Active Directory and handle user provisioning and deprovisioning.
• Configure and manage Conditional Access, MFA, SSO, and group governance.
• Maintain Windows Server environments, including Active Directory, Group Policy Objects, DNS, and patch management.
• Operate and support AWS infrastructure and cloud services.
• Monitor, triage, and resolve service desk tickets while achieving SLA and KPI targets.
• Design and implement IT automation workflows using Power Automate, n8n, or similar platforms.
• Automate routine IT tasks such as account provisioning, approvals, notifications, and reporting.
• Maintain comprehensive IT documentation, knowledge base articles, and standard operating procedures.
• Improve service desk processes by applying ITIL best practices.

Requirements

• 7+ years of experience in IT support or service desk roles.
• 2+ years in a Service Desk Lead, Senior Service Desk, or IT Team Lead role.
• Experience in enterprise IT environments such as law offices, accounting firms, financial services, or large corporations.
• Azure Entra ID / Azure Active Directory experience.
• Windows Server administration.
• AWS cloud support experience.
• Proficiency with Power Automate, n8n, or similar IT automation tools.
• Strong troubleshooting skills across identity, cloud, networking, and enterprise applications.
• Excellent communication skills with executives and business stakeholders.

Technologies

• Power Automate
• n8n
• Azure Entra ID / Azure Active Directory
• Windows Server
• Active Directory
• Group Policy Objects (GPOs)
• DNS
• AWS
• PowerShell
• Exchange Online
• Intune
• SharePoint

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Pay

• $70,000 - $80,000 per year

Location

• Onsite in Doral, FL

Application questions

• Will you now, or in the future, require sponsorship for employment visa status (eg, H-1B)?
• This is an onsite role based out of our office in Doral, FL. Are you open to working onsite?
• What is your desired salary?