Desktop Support Technician

At Noblesoft Technologies Inc, a Desktop Support Technician is needed to provide hands-on IT support in an on-site role in Palm Bay, FL. You will manage the end-user experience, oversee the PC lifecycle, and tackle network and security tasks in a manufacturing and engineering environment, working closely with business units to keep operations running smoothly.

Responsibilities

• Own the complete PC as a Service lifecycle, including deployment, new-hire provisioning, hardware refreshes, and decommissioning
• Deliver day-to-day end-user support for desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments
• Manage printer support, peripherals procurement, stockpiling, installation, and electronic waste disposal
• Support conference rooms, meeting AV setups, and ad-hoc technical needs for events
• Assist with real estate transactions, program buildouts, and facility moves, including cabling, port activation, and new closet setup
• Troubleshoot and support manufacturing and engineering tools, shop-floor terminals, and related peripherals
• Perform patching, basic administration, storage management, and data protection tasks
• Handle network operations such as port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, and WAP and switch installation/support
• Contribute to data closet management, cable management, and upkeep of physical infrastructure
• Support disaster recovery tasks, backup verification, and basic business continuity activities
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Perform data spill remediation, system compliance checks, and support security applications
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent hands-on experience plus certifications such as CompTIA A+, Linux+, Security+, or equivalent)
• 2–5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment
• Expertise with desktop, laptop, imaging, and PCaaS lifecycle management
• Networking experience including switches, WAPs, VPN, and Wi-Fi troubleshooting
• Proficiency with printers, peripherals, and shop-floor hardware
• Foundational storage, backup, and disaster recovery concepts
• Experience with security tools, data spill remediation, and compliance requirements
• Familiarity with ticketing systems, SLA/CSAT tracking, and backlog management
• Strong customer service mindset and ability to explain technical issues to non-technical users
• Excellent prioritization and multitasking skills in a high-pressure production environment
• Resourceful, problem-solving attitude with the ability to learn new systems quickly
• Team player capable of mentoring others and escalating intelligently as needed

Technologies

• PCaaS lifecycle, desktop imaging
• Networking, switches, WAPs, VPN, LAN/WAN, Wi-Fi
• Printers, peripherals, shop-floor hardware
• Data storage concepts, backup, disaster recovery concepts
• Security tools, data spill remediation, compliance
• Tickets and service level management (SLA/CSAT)

Pay

Pay: USD 23.00 - 25.00 per hour

Work Location

Palm Bay, FL — Onsite