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London Approach

Desktop Support Technician

London Approach
Malvern, PA $27 - $28/hr Full time Posted 11d ago
Active Directory Application Support Desktop Imaging And Deployment Desktop Support Device Management End User Support Help Desk Support Identity and Access Management Information Technology (IT) IT Services Microsoft 365 Microsoft Endpoint Configuration Manager (mecm) Microsoft Intune Microsoft Office Mobile Device Management Network Support Office 365 Office Suite Office Tools Onsite Remote Support Remote Support Tools Technical Support Windows
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Job Description

Onsite Desktop Support Technician role with London Approach in Malvern, PA, delivering end-user IT support, hardware and software troubleshooting, imaging and deployment, basic Active Directory tasks, and incident management in a full-time position with benefits.

Responsibilities

  • Provide desktop, laptop, printer, mobile device, and peripheral support for end users onsite and remotely
  • Troubleshoot hardware, software, operating system, connectivity, and application-related issues
  • Image, configure, deploy, and replace workstations and other endpoint devices
  • Assist with user account setup, password resets, permissions, and basic Active Directory administration
  • Support Microsoft Office 365 apps including Office, Outlook, Teams; Windows operating systems; VPN; Wi-Fi; printers; and business applications
  • Document incidents, service requests, troubleshooting steps, and resolutions in the ticketing system
  • Escalate more complex issues to systems, network, security, or application teams as needed
  • Assist with onboarding and offboarding employees, including equipment preparation and account access
  • Maintain accurate inventory records for IT assets, devices, and assigned equipment
  • Support basic network troubleshooting including connectivity, docking stations, VoIP phones, and conference room technology
  • Follow IT policies, security standards, and support procedures to ensure consistent service delivery
  • Provide professional, patient, and clear communication to users of varying technical skill levels

Requirements

  • 3+ years of experience in desktop support, help desk, IT support, or a related technical role
  • Experience supporting Windows desktops/laptops and Microsoft Office 365 applications
  • Basic understanding of Active Directory, user accounts, permissions, and password resets
  • Familiarity with imaging, workstation setup, hardware replacement, and device troubleshooting
  • Ability to troubleshoot printers, peripherals, network connectivity, VPN, and common business applications
  • Experience using a ticketing system to track and resolve support requests
  • Strong customer service, communication, and problem-solving skills
  • Ability to prioritize multiple tickets and support requests in a timely manner
  • Comfortable providing both remote and hands-on support

Technologies

  • Microsoft Office 365
  • Outlook
  • Teams
  • Windows operating systems
  • VPN
  • Wi-Fi
  • Active Directory
  • Imaging tools
  • Intune
  • SCCM
  • Remote support tools
  • Endpoint management platforms
  • Ticketing system

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off

Compensation

Hourly pay: 27.00 - 28.00 USD per hour

Annual potential: up to 55,000 USD, depending on experience

Schedule and Work Environment

This is a full-time role that may require onsite support, occasional travel between local offices, and after-hours support depending on business needs.

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