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Marlabs Inc

Help Desk Specialist / IT Support Technician

Marlabs Inc
Miami, FL $75k - $80k/yr Contract Posted 8d ago
Active Directory Application Support End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) It Service Management IT Services Microsoft 365 Office 365 Phone Support Technical Support Windows
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Job Description

Marlabs Inc is hiring a Help Desk Specialist / IT Support Technician to deliver bilingual onsite technical support in Miami, FL. This contract role focuses on Tier 1 and Tier 2 troubleshooting across devices, applications, networks, and user access systems, with additional support for security and compliance-related activities.

Key Responsibilities

  • Provide Tier 1 and Tier 2 technical support for incoming IT requests.
  • Handle support requests via email, phone, or a ticketing system.
  • Diagnose and resolve hardware, software, and network issues.
  • Escalate complex problems to higher-tier IT support when needed.
  • Install, configure, and update software and hardware.
  • Maintain user accounts, access control, and permissions using systems such as Active Directory and Google Workspace.
  • Document technical issues and resolutions to support tracking and knowledge sharing.
  • Support users with Office 365, Google Workspace, and other productivity tools.
  • Troubleshoot VPN, remote desktop, and cloud-based applications.
  • Provide user guidance on IT security best practices.
  • Support data backup and recovery processes.
  • Monitor and report potential security threats.

Required Qualifications

  • Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
  • English and Spanish language capability.
  • Experience troubleshooting Windows, macOS, and Linux.
  • Knowledge of networking fundamentals including DNS, DHCP, VPN, and TCP/IP.
  • Knowledge of platforms including AZURE, INTUNE, and IVANTI.
  • Familiarity with ticketing systems such as Jira, ServiceNow, and Zendesk.
  • Basic scripting skills with PowerShell and Bash (plus).
  • Strong problem-solving and multitasking abilities.
  • Excellent communication skills for working with non-technical users.
  • Ability to work in a fast-paced environment.

Technologies and Tools

The role involves working with systems and tools including Salesforce, Active Directory, Google Workspace, Office 365, VPN, remote desktop, Azure, INTUNE, IVANTI, Jira, ServiceNow, Zendesk, PowerShell, and Bash. Additional platforms and security-related tools include AZURE and endpoint security technologies such as firewall, antivirus, and endpoint protection. Proprietary tools listed include ASO, Helena, and Glomo (including “as times comes,” from BBVA), along with several IAM and device management tools noted in the technical stack.

Preferred Qualifications

  • Relevant IT certifications, including CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator.
  • Experience with enterprise security tools such as firewall, antivirus, and endpoint protection.
  • Prior experience in a customer-facing IT support role.

Compensation and Benefits

  • Salary: USD 75,000 to 80,000 per year.
  • Benefits: 401(k) and dental insurance.

Work Setup and Education

  • Location: Miami, FL (onsite).
  • Job type: contract.
  • Education: Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

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