Help Desk Technician

Dytech Group is hiring a Help Desk Technician to deliver level 1 and level 2 support, security services, SysAdmin assistance, and remote troubleshooting.

Responsibilities

• Answer, assess, troubleshoot, and prioritize technical requests via telephone, email, and service tickets from business clients.
• Provide ongoing support for issues affecting computer servers and desktops, printers, and network infrastructure.
• Support client security by implementing cyber security procedures and standards.
• Contact customers, gather details, troubleshoot, and document issues accurately and completely in the IT Service Management System.
• Follow up on outstanding requests, monitor assigned ticket queues, and respond to tickets.
• Escalate and assign complex incidents to level 3 support groups.
• Document service calls and follow Dytech Group procedures for paperwork and process.

Requirements

• 1+ year of help desk experience (1–2 years preferred).
• Experience troubleshooting and monitoring Windows Desktops, network, printers, and Windows Server.
• Experience addressing cyber security issues.
• Some certification preferred, such as: Cyber Security, A+, Network+, or MCP.

Technology Focus

• Windows Desktops
• Windows Server
• Cyber Security
• IT Service Management System

Work Location & Schedule

• Location: Florida (hybrid)
• Training: Remote work after 30 days of in-office training in Oviedo, FL.
• Schedule: 8 hour shift

Salary

• USD 49,170 - 52,072 per year

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Dental insurance
• Retirement plan
• Vision insurance
• Paid holidays