Oneida Technology Services is hiring a full-time, fully on-site Help Desk Technician in San Antonio, TX.

Monitor, triage, and respond to user support requests using a ticketing system.
Troubleshoot hardware and software issues across desktops, laptops, and mobile devices.
Deliver desk-side support, including device reimaging, OS reinstalls, and equipment configuration.
Provide after-hours support for critical incidents and remote access or telework issues.
Prepare IT equipment for deployment, relocation, or disposal in line with established policies.
Assist with workstation setups, cabling, and system installations.
Verify equipment and system performance following maintenance or installation activities.
Support diagnostics of network equipment under direction from networking teams.
Update, track, and maintain asset inventory records.
Assist with receiving, tagging, and documenting IT equipment.
Maintain clear, timely documentation of service actions and ticket updates.
Support IT needs for staff and student training environments.
Collaborate with IT support teams to support consistent service delivery.
Follow established IT service procedures and best practices to ensure quality and compliance.

High school diploma with 0–2 years of related IT support experience (or equivalent combination of experience).
Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
Basic understanding of IT operations and maintenance (O&M) processes.
Strong customer service skills plus oral and written communication.
Ability to follow documented procedures and work under supervision.
U.S. Citizen.
Ability to obtain and maintain a Public Trust Clearance.

CompTIA Security+
CompTIA Network+
CompTIA Server+
Microsoft 365 Certified: Fundamentals (or equivalent)
One or more of: AppleCare Mac Technician, Apple Certified Support Professional, Apple Certified IT Professional

Location: San Antonio, TX (fully on-site)

Help Desk Technician

Job Description