Help Desk Technician

In this IT Help Desk Technician role with Thenos Link, you provide daily technical support to employees by resolving common hardware, software, and account issues. The position combines ticket management, troubleshooting, and clear communication to help keep teams productive with minimal downtime.

Job Overview

You will monitor and handle incoming IT support tickets, troubleshoot issues across Windows computers and common business applications, and support users with access and login problems. Support is delivered through phone, email, and remote assistance, with documentation and timely updates throughout each request lifecycle.

Responsibilities

• Monitor, respond to, and manage incoming IT support tickets.
• Provide technical support to employees via phone, email, and remote assistance.
• Troubleshoot common Windows computer and software issues.
• Assist with password resets, account access, and login problems.
• Support Microsoft Office and Microsoft 365 applications.
• Diagnose basic internet, Wi-Fi, and network connectivity issues.
• Document technical issues, troubleshooting steps, and resolutions.
• Escalate complex technical problems to the appropriate personnel when necessary.
• Maintain professional communication and provide timely updates on support requests.

Required Qualifications

• Basic knowledge of Windows operating systems and computer troubleshooting.
• Familiarity with common software applications, including Microsoft Office.
• Understanding of basic networking concepts.
• Strong written and verbal communication skills.
• Ability to prioritize and manage multiple support requests.
• Good organizational skills and attention to detail.
• Ability to work independently and collaboratively.

Preferred Qualifications

• Previous experience in IT support, help desk, or technical customer service.
• Familiarity with IT ticketing systems.
• CompTIA A+ certification or equivalent technical knowledge.
• Basic experience with Active Directory or Microsoft Entra ID.

Technologies

• Windows
• Microsoft Office
• Microsoft 365
• Active Directory
• Microsoft Entra ID

Schedule and Compensation

• Job type: Full-time
• Pay: USD 28.00–33.00 per hour
• Schedule: Monday–Friday, 10:45 AM–7:15 PM
• Work arrangement: 3 days on-site and 2 days remote
• Work hours: 40 paid hours per week, with meal breaks provided in accordance with applicable law

Work Location

New York, NY (Hybrid remote). Work location listed for New York, NY 10001.

Benefits

• 401(k)
• Paid time off (PTO)
• Flexible scheduling, where available
• Hybrid work arrangement
• Dental insurance