IT Help Desk Technician
Active Directory
Application Support
Cloud Platforms
Computer Skills
Customer Service
Customer Support
Desktop Support
End User Support
Help Desk Support
Identity and Access Management
Incident Management
Information Technology (IT)
Issue Tracking
It Service Management
IT Services
ITSM
Microsoft 365
Network Support
Office 365
Phone Support
Remedy
Service Desk
ServiceNow
Technical Support
Ticketing Systems
Windows
Job Description
The Behavioral Wellness Center at Girard is seeking an IT Help Desk Technician to serve as the frontline support contact for staff on site in Philadelphia. This role focuses on diagnosing and resolving issues across desktops, laptops, printers, mobile devices, software, and networks while maintaining secure, compliant IT operations within a healthcare environment.
Responsibilities
- Act as the initial contact for staff IT assistance via phone, email, and the ticketing system
- Diagnose and fix issues across desktops, laptops, printers, mobile devices, software, and network connectivity
- Install, configure, upgrade, and maintain computer hardware and peripheral devices
- Provide support for Windows operating systems and Microsoft 365 applications
- Manage Active Directory user accounts, passwords, and access permissions
- Prepare user workstations and deploy new equipment
- Escalate complex issues to senior IT staff when needed
- Record incidents, troubleshooting steps, and resolutions in the ticketing system
- Keep accurate asset and inventory records up to date
- Ensure adherence to cybersecurity standards and internal IT policies
- Support software deployments, updates, and ongoing system maintenance
- Provide strong customer service while assisting clinical and administrative staff
- Explain technical information clearly to users with varying levels of technical knowledge
- Prioritize multiple support requests in a fast-paced setting
- Perform other duties as assigned
Requirements
- Experience in IT Help Desk, Desktop Support, Technical Support, or Information Technology is required
Technologies
- Microsoft Windows operating systems
- Microsoft 365
- Outlook
- Teams
- OneDrive
- Office applications
- Active Directory
- Freshservice
- ServiceNow
- Jira Service Management
- Zendesk
- TCP/IP
- DNS
- DHCP
- VPN
- Wireless networking
Benefits
- Monday through Friday schedule with work-life balance
- Opportunity to support a mission-driven healthcare organization
- Collaborative and supportive Information Technology team
- Professional growth and development opportunities
- Exposure to enterprise technology, Microsoft 365, Active Directory, networking, and healthcare systems
- Comprehensive benefits package for eligible employees
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