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Closed on July 14, 2026.
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IT Help Desk
Active Directory
Application Support
Computer Skills
End User Support
Hardware Support
Help Desk
Incident Management
Information Technology (IT)
IT Operations
IT Services
ITSM
Mac
Microsoft 365
Microsoft Teams
Office 365
Office Tools
Onsite
Phone Support
Technical Support
Windows
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Job Description
This full-time IT Help Desk role provides Tier 1 hardware, software, and connectivity support, device configuration, onboarding and offboarding, and Microsoft 365 administration across Windows, macOS, and mobile devices. The position is based onsite in Attleboro, MA, with a compensation range of USD 19 - 22 per hour.
Responsibilities
- Deliver Tier 1 assistance for hardware, software, and networking issues.
- Track and respond to requests via Freshservice, email, phone, and in person.
- Configure, deploy, and maintain computers, mobile devices, and peripherals.
- Support onboarding and offboarding processes, including Microsoft 365 account provisioning and access management.
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
- Assist with SharePoint permissions and basic site administration tasks.
- Maintain an up-to-date IT asset inventory and documentation.
- Escalate complex issues as needed and ensure follow-through to resolution.
- Contribute to the knowledge base and participate in continuous improvement efforts.
Requirements
- 1–2 years of IT support, helpdesk, or desktop support experience.
- Strong customer service and communication skills.
- Experience supporting Windows 10/11, macOS, and iOS devices.
- Familiarity with Microsoft 365, including Exchange Online, Teams, SharePoint Online, and OneDrive.
- Basic troubleshooting skills for hardware, software, and networking.
- Reliable transportation for travel between locations, with mileage reimbursed.
- Ability to lift up to 50 pounds.
Technologies
- Freshservice
- Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive)
- Windows 10/11
- macOS
- iOS
- SharePoint Online
- Microsoft Entra ID (Azure AD)
Work Environment
- Approximately 90 percent of work on Windows, with 10 percent on macOS and mobile devices.
- About 70 percent onsite support, 30 percent offsite support at multiple locations.
- Full-time, day shift (40 hours per week).
- Reports to the IT Manager.
Preferred Qualifications
- Experience with Microsoft Entra ID (Azure AD), Microsoft 365 Admin Center, and Freshservice or similar ticketing systems.
- Basic knowledge of TCP/IP, VPNs, Ethernet, and Wi-Fi.
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900).
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