IT Help Desk

This full-time IT Help Desk role provides Tier 1 hardware, software, and connectivity support, device configuration, onboarding and offboarding, and Microsoft 365 administration across Windows, macOS, and mobile devices. The position is based onsite in Attleboro, MA, with a compensation range of USD 19 - 22 per hour.

Responsibilities

• Deliver Tier 1 assistance for hardware, software, and networking issues.
• Track and respond to requests via Freshservice, email, phone, and in person.
• Configure, deploy, and maintain computers, mobile devices, and peripherals.
• Support onboarding and offboarding processes, including Microsoft 365 account provisioning and access management.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Assist with SharePoint permissions and basic site administration tasks.
• Maintain an up-to-date IT asset inventory and documentation.
• Escalate complex issues as needed and ensure follow-through to resolution.
• Contribute to the knowledge base and participate in continuous improvement efforts.

Requirements

• 1–2 years of IT support, helpdesk, or desktop support experience.
• Strong customer service and communication skills.
• Experience supporting Windows 10/11, macOS, and iOS devices.
• Familiarity with Microsoft 365, including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Basic troubleshooting skills for hardware, software, and networking.
• Reliable transportation for travel between locations, with mileage reimbursed.
• Ability to lift up to 50 pounds.

Technologies

• Freshservice
• Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive)
• Windows 10/11
• macOS
• iOS
• SharePoint Online
• Microsoft Entra ID (Azure AD)

Work Environment

• Approximately 90 percent of work on Windows, with 10 percent on macOS and mobile devices.
• About 70 percent onsite support, 30 percent offsite support at multiple locations.
• Full-time, day shift (40 hours per week).
• Reports to the IT Manager.

Preferred Qualifications

• Experience with Microsoft Entra ID (Azure AD), Microsoft 365 Admin Center, and Freshservice or similar ticketing systems.
• Basic knowledge of TCP/IP, VPNs, Ethernet, and Wi-Fi.
• Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900).