IT Help Desk Technician

Morris-Jenkins is offering an IT Help Desk Technician role in Charlotte, NC (onsite) with a Monday to Friday schedule of 7AM to 4PM. The position starts at $45,000 to $50,000 per year, includes paid time off with 8 paid holidays, and provides a hands-on opportunity to support people and keep technology running smoothly.

What you’ll do

• Onboard new team members by setting up equipment and accounts, and ensuring employees know how to access help when they need it.
• Set up, replace, and assist with mobile devices to keep users productive.
• Support office changes including desk moves, setups, and hardware swaps.
• Troubleshoot user-reported issues and help resolve technology problems.
• Document support processes and create training materials to improve consistency and knowledge sharing.

What you bring

• At least 1 year of general customer service experience in a technology-oriented environment.
• Hands-on experience supporting smartphones and tablets.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Clear written and verbal communication skills in English.
• Comfort communicating with users across a range of technical abilities.
• Commitment to company values and confidentiality requirements.

Tools you may use

This role supports mobile device management using Samsung Knox and Intune.

Helpful experience (preferred)

• Additional IT support or helpdesk experience.
• Familiarity with Samsung Knox and Intune.
• Experience or interest in taking on lead or supervisory responsibilities.
• Industry certifications such as Microsoft, CompTIA, or similar.
• Experience managing IT projects or process improvements.
• Strong organization with attention to detail, uncompromised quality, and a sense of urgency, including the ability to balance enterprise initiatives with day-to-day IT operations.

About the kind of teammate you’ll be

• You enjoy problem-solving and approach issues with an analytical mindset.
• You feel energized by helping people.
• You stay proactive and keep moving instead of waiting for issues to escalate.
• You’re patient and can explain technical topics in a way that users understand.