IT Support

Entry level IT Support role in Santa Ana, CA onsite for Boston Retail Solutions, offering $25 per hour.

Responsibilities

• Receive and log end-user requests related to hardware, software, peripherals, and related maintenance.
• Troubleshoot issues via phone, email, and in person, ensuring timely and accurate resolutions.
• Resolve routine problems independently; escalate more complex cases to the next level with clear documentation and appropriate urgency.
• Coordinate with third-party vendors by opening and tracking support tickets as needed.
• Manage onboarding and offboarding activities for staff.
• Assist with IT project tasks for new deployments and configurations as assigned.

Requirements

• 1–2 years of experience in a Help Desk or Desktop Support role.
• Working knowledge of Microsoft Office and Google Workspace.
• Basic understanding of networking and printing fundamentals, including DHCP and DNS.
• Strong attention to detail and a professional demeanor.
• Excellent written, verbal, and interpersonal communication skills.
• Solid organizational skills with the ability to manage multiple tasks or projects concurrently.
• Self-motivated and able to learn new systems independently.
• Willingness to take initiative and think beyond the immediate request to anticipate actual needs.
• Ability to exercise independent judgment and make on-the-fly corrections as new information arises.
• Low voltage cabling experience is a plus.

Technologies

• Microsoft Office
• Google Workspace

Benefits

• Health, Dental, and Vision Coverage
• 401k plan (Matching)
• Bonus Plan
• Paid Time Off
• Employee Stock Ownership Plan (ESOP)