IT Support Coordinator

The IT Support Coordinator/Intern role at Atash Enterprises LLC is based in Dublin, OH (onsite) and focuses on delivering day-to-day technical support for office staff. The position covers desktop support, ongoing Windows 365 maintenance, troubleshooting for core Microsoft tools, and routine IT administration.

Location and Schedule

• Work location: In person
• Ability to commute: Dublin, OH 43016 (preferred)
• Job types: Full-time, Part-time
• Pay: USD $16.00 - $18.00 per hour

Responsibilities

• Provide desktop support for in-office staff to resolve hardware and software issues promptly.
• Troubleshoot and maintain Windows 365 systems.
• Assist with basic SharePoint and Power Automate troubleshooting, including coding and support as needed.
• Perform hardware diagnostics and support hardware repair.
• Support network connectivity troubleshooting for office devices and users.
• Coordinate with HR and recruitment teams to address IT-related needs.
• Handle routine IT administrative tasks, including managing user accounts, software updates, and backups.
• Use basic web development knowledge for minor internal website updates or troubleshooting.
• Document and maintain records of IT issues, solutions, and updates for reference.
• Stay current with emerging technologies and propose improvements to existing systems.
• Prepare a daily to-do list and a summary of accomplishments.

Required Skills and Qualifications

• Proficiency in desktop support, including hardware and software troubleshooting.
• Experience with laptop configuration, including adding memory, changing batteries, and installing or uninstalling software.
• Strong working knowledge of MS Windows, Office Suite, Outlook, and 365.
• Working knowledge of QR codes (Quick Response codes).
• Working knowledge of API (Application Programming Interface).
• Knowledge of Ethernet wiring, including color coding, crimping, wire splits, and RJ45 connectors.
• Good working knowledge of web development tools and languages.
• Excellent problem-solving and communication skills (written and verbal).
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Relevant Technologies

• Windows 365
• SharePoint
• Power Automate
• MS Windows
• Office Suite
• Outlook
• 365
• QR codes
• API
• RJ45

Preferred Skills (Optional)

• Knowledge of SharePoint and Power Automate.
• Familiarity with ticketing systems or IT service management tools.
• Exposure to scripting or automation (PowerShell, Python).
• Awareness of various IT best practices.

Benefits

• Hands-on experience in a professional IT environment.
• Opportunity to learn and grow in IT support.
• Collaborative and inclusive work environment.
• Flexible scheduling to accommodate academic commitments.

Application Questions

• Weekends required. Do you agree?
• Mandatory drug test and background check required. The company policy requires you to get tested for legal substances as well. Do you agree?