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Atash Enterprises LLC

IT Support Coordinator

Atash Enterprises LLC
Dublin, OH $16 - $18/hr Full time Posted 4d ago
Application Support Automation Computer Skills End User Support Hardware Support Help Desk Support Information Technology (IT) IT Services Microsoft Microsoft 365 Microsoft Power Platform Network Support Office 365 Office365 Onsite Power Automate SharePoint Technical Support Windows Windows 365
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Job Description

The IT Support Coordinator/Intern role at Atash Enterprises LLC is based in Dublin, OH (onsite) and focuses on delivering day-to-day technical support for office staff. The position covers desktop support, ongoing Windows 365 maintenance, troubleshooting for core Microsoft tools, and routine IT administration.

Location and Schedule

  • Work location: In person
  • Ability to commute: Dublin, OH 43016 (preferred)
  • Job types: Full-time, Part-time
  • Pay: USD $16.00 - $18.00 per hour

Responsibilities

  • Provide desktop support for in-office staff to resolve hardware and software issues promptly.
  • Troubleshoot and maintain Windows 365 systems.
  • Assist with basic SharePoint and Power Automate troubleshooting, including coding and support as needed.
  • Perform hardware diagnostics and support hardware repair.
  • Support network connectivity troubleshooting for office devices and users.
  • Coordinate with HR and recruitment teams to address IT-related needs.
  • Handle routine IT administrative tasks, including managing user accounts, software updates, and backups.
  • Use basic web development knowledge for minor internal website updates or troubleshooting.
  • Document and maintain records of IT issues, solutions, and updates for reference.
  • Stay current with emerging technologies and propose improvements to existing systems.
  • Prepare a daily to-do list and a summary of accomplishments.

Required Skills and Qualifications

  • Proficiency in desktop support, including hardware and software troubleshooting.
  • Experience with laptop configuration, including adding memory, changing batteries, and installing or uninstalling software.
  • Strong working knowledge of MS Windows, Office Suite, Outlook, and 365.
  • Working knowledge of QR codes (Quick Response codes).
  • Working knowledge of API (Application Programming Interface).
  • Knowledge of Ethernet wiring, including color coding, crimping, wire splits, and RJ45 connectors.
  • Good working knowledge of web development tools and languages.
  • Excellent problem-solving and communication skills (written and verbal).
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

Relevant Technologies

  • Windows 365
  • SharePoint
  • Power Automate
  • MS Windows
  • Office Suite
  • Outlook
  • 365
  • QR codes
  • API
  • RJ45

Preferred Skills (Optional)

  • Knowledge of SharePoint and Power Automate.
  • Familiarity with ticketing systems or IT service management tools.
  • Exposure to scripting or automation (PowerShell, Python).
  • Awareness of various IT best practices.

Benefits

  • Hands-on experience in a professional IT environment.
  • Opportunity to learn and grow in IT support.
  • Collaborative and inclusive work environment.
  • Flexible scheduling to accommodate academic commitments.

Application Questions

  • Weekends required. Do you agree?
  • Mandatory drug test and background check required. The company policy requires you to get tested for legal substances as well. Do you agree?

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