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Today

IT Support Analyst

Atlas Copco Group Buffalo, NY

Buffalo, NY

Today

$33 - $42/hr Full time Active Directory Analytics Application Support

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Job Description

This onsite IT Support Analyst role places you in Buffalo, New York, supporting Vacuum Technology Business Area IT systems at NASA locations, with a focus on the New Genesee Site. You will contribute to meeting SLAs through second-line IT support, device lifecycle management, and cross-site project involvement. The position offers a clear professional path, hands-on operations, and a competitive hourly rate accompanied by a comprehensive benefits package.

Location and compensation: Buffalo, NY onsite, at the Edwards Genesee location (6685 Crosby Rd, Basom, NY 14013). Salary range is $33.78 to $42.23 per hour.

Benefits

Annual variable compensation bonus
Medical coverage
Dental coverage
Vision coverage
401(k) with company match
Paid vacation
Paid sick time
Paid floating holidays
Tuition reimbursement
Training and development opportunities
Parental leave
Disability benefits
Life and AD&D insurance

Responsibilities

Provide second-line IT support to end users across NASA locations, covering hardware, software, printers, scanners, mobile devices, kiosk environments, and desktop applications.
Respond to incidents and service requests escalated from the global Service Desk, ensuring timely resolution and accurate documentation in line with ITIL processes.
Manage device lifecycles including procurement, imaging, deployment, patching, and decommissioning using Intune, SCCM, and Autopilot.
Coordinate local backup tape handling, storage, and shipping in alignment with disaster recovery and business continuity procedures.
Collaborate with network and server teams on site-level tasks such as Share permissions, break/fix, LAN patching, Wi-Fi access, firewall requests, and user connectivity needs.
Maintain accurate hardware/software asset inventories and CMDB records, using ServiceNow and Power BI for compliance and audit readiness.
Support VIP users by delivering prompt, professional resolution of high-priority requests.
Participate in IT projects including site upgrades, system rollouts, acquisitions, and end-user environment changes.
Create and maintain IT documentation, including procedures, service descriptions, knowledge base articles, standards, and installation guides.
Enforce IT policies related to information security, acceptable use, and endpoint protection practices.
Provide onsite support as needed, with potential travel to other NASA locations and occasional after-hours work.

Technologies

Intune
SCCM
Autopilot
ServiceNow
Power BI
Microsoft Windows
Office 365
Infoblox
Nexthink
Active Directory
Azure AD

Requirements

Minimum of 2 years in a second-line IT support or desktop support role within a multi-site or regional organization.
Proven experience supporting Microsoft Windows, Office 365, printers, mobile devices, client imaging, and hardware troubleshooting.
Proficiency with ITSM platforms, preferably ServiceNow, to manage incidents, requests, and assets.
Hands-on experience with Microsoft Intune, SCCM, and Autopilot for device management and deployment.
Strong understanding of ITIL based practices including incident management, service requests, knowledge creation, and change management.
Basic networking knowledge (TCP/IP, DHCP, OSI model), Wi-Fi access, and cabling standards.
Familiarity with Active Directory and Azure AD concepts.
Effective written and verbal communication, with experience creating documentation and service descriptions.
CompTIA A+ or equivalent certification.
ITIL Foundation (v4) certification or equivalent practical knowledge.
Exposure to monitoring and reporting tools such as Infoblox, Nexthink, and Power BI.
Experience providing VIP support, troubleshooting scanners, and working with kiosk environments.
Knowledge of US data protection standards, cybersecurity awareness, and audit requirements.

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4d ago

Service Desk Lead - Enterprise IT

Inktel Contact Center Solutions Doral, FL

Doral, FL

4d ago

$70k - $80k/yr Full time Manager Senior Active Directory

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Job Description

Experienced Service Desk Lead to oversee enterprise IT support operations, providing hands-on technical leadership for executives and enterprise users across legal, accounting, financial services, and large corporate environments.

Responsibilities

Lead and manage the enterprise IT Service Desk team in a complex, corporate setting.
Provide escalation support for intricate technical issues and for executive-level users.
Administer Azure Entra ID / Azure Active Directory and handle user provisioning and deprovisioning.
Configure and manage Conditional Access, MFA, SSO, and group governance.
Maintain Windows Server environments, including Active Directory, Group Policy Objects, DNS, and patch management.
Operate and support AWS infrastructure and cloud services.
Monitor, triage, and resolve service desk tickets while achieving SLA and KPI targets.
Design and implement IT automation workflows using Power Automate, n8n, or similar platforms.
Automate routine IT tasks such as account provisioning, approvals, notifications, and reporting.
Maintain comprehensive IT documentation, knowledge base articles, and standard operating procedures.
Improve service desk processes by applying ITIL best practices.

Requirements

7+ years of experience in IT support or service desk roles.
2+ years in a Service Desk Lead, Senior Service Desk, or IT Team Lead role.
Experience in enterprise IT environments such as law offices, accounting firms, financial services, or large corporations.
Azure Entra ID / Azure Active Directory experience.
Windows Server administration.
AWS cloud support experience.
Proficiency with Power Automate, n8n, or similar IT automation tools.
Strong troubleshooting skills across identity, cloud, networking, and enterprise applications.
Excellent communication skills with executives and business stakeholders.

Technologies

Power Automate
n8n
Azure Entra ID / Azure Active Directory
Windows Server
Active Directory
Group Policy Objects (GPOs)
DNS
AWS
PowerShell
Exchange Online
Intune
SharePoint

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Pay

$70,000 - $80,000 per year

Location

Onsite in Doral, FL

Application questions

Will you now, or in the future, require sponsorship for employment visa status (eg, H-1B)?
This is an onsite role based out of our office in Doral, FL. Are you open to working onsite?
What is your desired salary?

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26d ago

Help Desk/ Microsoft 365 Administrator

Professional Search Group OC, LLC Cypress, CA

Cypress, CA

26d ago

$35 - $45/hr Full time Active Directory Application Support Automation

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Job Description

Frontline Help Desk and Microsoft 365 Administrator role focused on end-user support and guiding customers and internal teams in adopting and managing Microsoft 365 collaboration tools within Windows environments. This onsite position is based in Cypress, California.

Location

Cypress, California (onsite)

Compensation

Hourly rate: USD 35 - 45 per hour

Responsibilities

Deliver Tier 1 and Tier 2 technical support to end users.
Troubleshoot hardware, software, printer, network, and connectivity issues.
Support Microsoft Windows desktop and laptop environments.
Manage user accounts, permissions, and security settings within Microsoft 365 and Active Directory.
Install, configure, and troubleshoot business applications.
Document support activities, resolutions, and procedures.
Escalate complex problems when needed while maintaining ownership of customer communication.
Participate in onboarding and offboarding activities.
Support mobile devices, including iOS and Android platforms.
Administer and support SharePoint Online sites, libraries, permissions, and document management processes.
Create and maintain Microsoft Lists to support business workflows.
Assist with development and maintenance of Power Automate workflows.
Support and create basic Power Apps applications for business process improvement.
Configure and support Microsoft Teams collaboration features.
Assist with adoption and support of Microsoft 365 applications included within E3 licensing.
Collaborate with customers to identify opportunities for workflow automation and process improvement.
Create documentation and training materials for Microsoft 365 solutions.
Participate in pilot projects involving new Microsoft 365 capabilities and emerging collaboration tools.

Requirements

2+ years of Help Desk, Desktop Support, or Technical Support experience.
Experience supporting Windows 10/11 environments.
Experience administering Microsoft 365.
Understanding of Active Directory, Entra ID (Azure AD), and Microsoft 365 administration.
Familiarity with SharePoint Online administration and permissions management.
Basic understanding of Microsoft Teams administration.
Strong troubleshooting and customer service skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.

Technologies

Microsoft 365
SharePoint Online
Microsoft Teams
Power Automate
Power Apps
Microsoft Lists
Entra ID (Azure AD)
Active Directory
Microsoft Defender
Microsoft Intune
Windows 10/11

Desired Skills

Strong problem-solving abilities.
Process-oriented mindset.
Interest in automation and workflow optimization.
Ability to learn new Microsoft technologies quickly.
Strong documentation skills.
Customer-focused approach to support.
Ability to translate technical concepts into business language.

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