IT Support Engineer II

Work onsite in Garner, NC and help keep technology running across a defined geographic area. This role combines hands-on troubleshooting, project coordination across multiple locations, and continuous improvement. You will support customers from multiple buildings and also assist remote customers, while serving as a primary escalation point when issues are complex or time-sensitive.

Compensation: USD 60,700 - 106,300 per year.

What you’ll do

• Troubleshoot difficult IT problems, including scenarios where standard procedures are not available.
• Plan and coordinate CMs and CM templates.
• Collaborate with internal teams and/or vendors to execute regional projects.
• Lead continuous improvement efforts to improve reliability and team effectiveness.
• Audit the quality of work delivered and provide constructive feedback when needed.
• Automate manual tasks by creating or improving small tools that streamline operations.
• Act as the first point of escalation for customer and technical issues.
• Participate in hiring, training, and development of others.
• Support customers across multiple buildings in the area and for remote customers.
• Travel within the local or regional area to support customers.
• Be able to move up to 49 lbs, and stand and walk during shifts lasting 12 hours.

Requirements

• High school or equivalent diploma.
• 4+ years of IT systems or relevant commercial production environment experience.
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience.
• 4+ years troubleshooting experience in a multi-user high availability environment.
• 4+ years networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 4+ years PC repair, troubleshooting, deployment, and liquidation experience.
• 3+ years of IT client, server, and network service delivery experience.
• Possess and maintain a current, valid Driver License.

Technologies you’ll use

• Microsoft administration
• Linux administration
• Cisco IOS (CLI)
• DNS, DHCP, SSL
• OSI Model, TCP/IP

Benefits

• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave
• Casual dress code at each location (jeans, t-shirts, safety shoes, and at times a neon safety vest)
• Sign-on payments and restricted stock units (RSUs)
• Health insurance covering medical, dental, vision, prescription, Basic Life & AD&D, with option for Supplemental life plans
• EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• Paid time off