Tempus is hiring an IT Support Specialist to help enable secure and private cancer care technology across the organization. This hybrid role in Chicago focuses on troubleshooting end-user technology, supporting accounts and devices, and keeping workplace systems and conference room equipment running reliably.

In this mid-level position, you will work through ticketing workflows, diagnose issues across Windows and macOS, and partner with cross-functional IT teams and external vendors when problems require deeper resolution.

What you’ll do

Respond to, track, and resolve IT requests using ticketing systems such as ServiceNow and Zendesk, providing timely updates and remediation.
Diagnose and resolve issues on Windows and macOS devices, including computer peripherals and basic network connectivity.
Administer user accounts for employee onboarding and offboarding, handle password resets, and support identity management tools including MS Active Directory, Okta, and Google Admin.
Configure, deploy, and maintain computer systems and laptops using Mobile Device Management (MDM) applications, including inventory tracking.
Install and support security products, including endpoint and anti-virus/malware protection, and assist with VOIP phone system troubleshooting.
Document fixes in ServiceNow and create Wikis or How-To guides to improve self-service and reduce repeat incidents.
Coordinate across teams and work with software and hardware vendors to resolve complex issues.
Provide AV and conference room break-fix support for technologies including TVs, Apple TV, Mac Mini, and Crestron.

Requirements

2+ years in an IT-related field and/or a relevant customer service troubleshooting role.
Associate’s degree in IT or Computer Science (or equivalent hands-on experience).
Proficiency supporting macOS (Mac OS-X) and Microsoft Windows.
Experience installing and troubleshooting SaaS products and collaboration tools, including Google Workspace, Slack, and Dropbox.
Familiarity with SaaS ticketing systems, basic network troubleshooting, and enterprise identity management platforms.
Strong problem-solving and customer service mindset, with clear verbal and written communication skills and the ability to write clear user instructions and procedures.
Ability to work independently or with a team in a fast-paced, agile environment, supporting remote, on-site, and hybrid users.

Technologies you may work with

ServiceNow, Zendesk
Windows, macOS
MS Active Directory, Okta, Google Admin
Mobile Device Management (MDM)
Endpoint security, anti-virus/malware protection
VOIP
Wikis, How-To guides
Google Workspace, Slack, Dropbox
Apple TV, Mac Mini, Crestron
PowerShell, Python
Microsoft SCCM
ITIL Foundations, CompTIA A+

Bonus skills

General familiarity with Microsoft SCCM, scripting languages such as PowerShell and Python, or professional certifications including ITIL Foundations or CompTIA A+.

Location and compensation

Location: Chicago, IL (hybrid)
Salary: USD 60,000 - 80,000 per year

About Tempus

Tempus emphasizes impact, critical thinking, and continuous learning. The team values people who question the status quo, enjoy taking on challenging problems, and stay curious as they build and improve.

IT Support Specialist