IT Support Specialist

Mainline Aviation is seeking an IT Support Specialist to deliver day-to-day technical support across restaurant, food manufacturing, and corporate environments in Atlanta, GA (onsite).

Responsibilities

• Provide remote and on-site technical support to end users across multi-location sites, including restaurants, food manufacturing facilities, and corporate offices.
• Log, track, and resolve IT incidents and service requests using monday.com or similar tools, aligned to established response and resolution SLAs.
• Support Microsoft 365 client applications; assist with routine tasks in the Microsoft 365 / MS Entra (Azure AD) admin portal under guidance.
• Maintain, configure, and troubleshoot IT infrastructure such as PC hardware, laptops, printers, tablets, VPN, and core software systems.
• Support asset management activities, including allocation, tracking, and setup for desktops, laptops, printers, phones, and tablets.
• Coordinate with vendors to support Clover POS at restaurant locations.
• Set up, maintain, and support Zebra printers.
• Set up, maintain, and support Ubiquiti UniFi security camera systems.
• Provide in-house audio/visual setup and support for meetings, events, and corporate spaces.
• Assist with employee onboarding and offboarding IT tasks per department SOPs (account setup, equipment assignment, and access changes).
• Troubleshoot core network infrastructure including switches, routers, wireless access points, and VPN connections.
• Follow IT procedures and controls supporting ISO 27001 and SOX requirements for systems and data handling.
• Help improve IT processes and keep documentation and the internal knowledge base current.
• Escalate complex or unresolved issues to the IT Senior Technician or IT Manager in a timely manner.
• Travel between locations as needed to resolve issues that cannot be handled remotely.
• Join an on-call rotation, including weekend coverage, for after-hours and emergency support.

Requirements

• 2-4 years of hands-on IT support/technician experience.
• Strong troubleshooting ability across multiple systems and environments.
• Windows OS proficiency; working knowledge of macOS, iOS, and Android.
• Experience supporting the Microsoft 365 suite: Outlook, Teams, SharePoint, OneDrive.
• Networking fundamentals knowledge: TCP/IP, DNS, DHCP, VPN, and Wi-Fi basics.
• Knowledge of IT infrastructure components including hardware, software, networks, and data storage.
• Hands-on hardware troubleshooting experience across desktops, laptops, printers, tablets, and mobile devices.
• Strong ticketing and documentation habits, ideally using monday.com or similar.
• Excellent communication skills and a proactive problem-solving approach.
• Ability to work effectively in a fast-paced, multi-location environment.
• Medium duty physical capability: occasionally lift/move IT equipment (servers, monitors, network gear) up to 50 lbs, frequently lift/move up to 25 lbs; comfortable working in server/network closet environments.
• Valid driver’s license and reliable transportation; willingness to travel regularly between locations.
• Availability for an on-call rotation that includes weekends.

Technologies

• monday.com
• Microsoft 365
• MS Entra (Azure AD)
• Outlook, Teams, SharePoint, OneDrive
• TCP/IP, DNS, DHCP, VPN
• Clover POS
• Zebra printers
• Ubiquiti UniFi
• ISO 27001, SOX
• PowerShell

Desired skills & qualifications

• Experience with Clover POS systems.
• Experience with Ubiquiti UniFi networking equipment and camera systems.
• Zebra printer setup and support experience.
• Audio/visual setup and support experience.
• Exposure to the MS Entra (Azure AD) / 365 admin portal.
• Experience supporting a multi-format business such as restaurant, food manufacturing, and/or corporate environments.
• Basic scripting/automation exposure (including PowerShell) for routine IT tasks.
• Relevant certifications such as CompTIA A+ or Network+.

Compensation & location

• Salary: USD 53,000 - 63,000 per year
• Work location: In person
• Location: Atlanta, GA 30339 (required); Metro Atlanta travel as needed
• Job type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Flexible schedule

Experience requirement

• IT support: 2 years (required)