IT Support Specialist

Mid-Ohio Food Collective is hiring an on-site IT Support Specialist to help keep day-to-day technology running smoothly for employees and visitors in Grove City, OH. In this role, you will support end-user devices, troubleshoot issues quickly, and help maintain secure, reliable systems that support daily operations.

This position includes first-line help desk coverage, device deployment and maintenance, and support for onboarding and offboarding workflows. You will also contribute to documentation and asset management so fixes and configurations can be repeated consistently across the organization.

What you’ll do

• Provide first-line, on-site help desk support for staff and guests
• Deploy, update, and maintain desktops, laptops, printers/copiers, and related hardware and software
• Manage employee technology onboarding/offboarding, including email and data archiving
• Research, configure, and document solutions in the IT knowledgebase
• Support asset management, imaging/deployment, and assigned technology projects

What you’ll bring

• Associate degree in an IT-related field (or equivalent experience); bachelor’s/certifications preferred
• 3+ years supporting Microsoft Windows and troubleshooting end-user endpoints; Apple OS, Office 365, and Active Directory preferred
• Strong communication, reliability for on-site work, and a growth mindset

Key technologies

• Microsoft Windows
• Apple OS
• Office 365
• Active Directory

Workday rhythm

• Start the day on-site in Grove City, OH, prioritizing incoming requests and delivering quick, professional support
• Work through device setup and refreshes, keep inventories accurate, and write clear notes to make solutions repeatable
• Make progress on improvement initiatives such as modernizing fax workflows, tightening account hygiene, organizing shared data, and preparing retired equipment for proper recycling or resale
• Stay engaged with the Technology team and step in as backup coverage when needed to minimize disruption to users

Compensation and benefits

• $23 per hour (USD)
• Medical, Dental, and Vision coverage
• 401(k)
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)