IT Support Specialist - Onsite

Chimes International LTD is seeking a Tier 1 IT Support Specialist - Onsite to deliver front-line technical assistance for end users in Exton, PA. Working under the general supervision of the IT Manager, you will help troubleshoot day-to-day hardware, software, and connectivity issues while supporting user account administration and core IT operations.

This onsite role is focused on responsive help desk support, accurate ticket documentation, and steady participation in training and team collaboration. The position requires at least 2 years of experience and offers an hourly salary of USD 23.

What you’ll do

• Respond promptly, professionally, and proactively to incoming service requests.
• Provide help desk support for end-user hardware, software, and connectivity.
• Administer Active Directory (AD) and Office 365 user accounts, including account setup, maintenance, and troubleshooting.
• Image, configure, and deploy new systems to support optimal performance and end-user satisfaction.
• Log all work and communication in the ticketing system to ensure accurate tracking and reporting.
• Support onboarding and offboarding efforts as part of IT operations.
• Train users as needed to improve understanding and use of IT systems and tools.
• Maintain regular attendance aligned with the assigned schedule and organizational policies.
• Participate in in-service training, staff meetings, and professional development opportunities.
• Support a collaborative environment with staff, supervisors, customers, vendors, and other stakeholders.
• Act as a positive role model for colleagues and individuals served.
• Follow organizational policies and procedures while maintaining professionalism.
• Complete other assigned duties, responsibilities, and special projects.

What you bring

• Proficiency in Windows 10 and Windows 11 administration, Active Directory management, and Office 365 user administration.
• Experience troubleshooting and supporting end-user hardware and software.
• Basic understanding of network connectivity troubleshooting.
• Familiarity with AD, Windows, and Microsoft Office products.
• Familiarity with MDM and Intune.
• Experience using help desk ticketing software and documenting tickets as needed.

Tools and technologies

• Windows 10
• Windows 11
• Active Directory (AD)
• Office 365
• Microsoft Office
• MDM
• Intune

Benefits

• Medical plan starting at $13.80/mo (with $6.90 per pay period for the Minimum Value Health Plan).
• Dental and vision insurance.
• Life and disability insurance.
• Generous paid time off.
• 403(b) retirement plan with employer match.
• Paid training and tuition assistance.
• Tickets at Work.
• Employee referral bonuses and recognition programs.
• Clear pathways for growth and advancement.

Certifications (preferred)

• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are recommended but not required.