Onsite IT Support Technician

National Beef in North Baltimore, OH is seeking an Onsite IT Support Technician to maintain desktop, server, and network operations within a meat-processing environment. The role involves on-site work with roughly 25% travel to other plant sites and a safety-sensitive context that requires 3–5 years of IT experience.

Responsibilities

• Act as the initial point of contact for on-site IT support requests.
• Provide support for Windows desktops and laptops (Windows 10/11).
• Troubleshoot hardware, operating system, and application issues.
• Image, deploy, replace, and manage the lifecycle of workstations.
• Support printers, scanners, and other plant-floor peripherals.
• Assist users with Microsoft 365 applications (Outlook, Teams, OneDrive).
• Provide basic to intermediate support for Windows Server environments.
• Assist with Active Directory.
• Escalate issues to centralized infrastructure or security teams as needed.
• Perform basic maintenance on physical servers and storage systems.
• Provide on-site support for network switches, wireless access points, and other network equipment.
• Perform basic network troubleshooting (connectivity, ports, cabling).
• Assist with network hardware installation, replacements, and documentation.
• Serve as the on-site IT liaison for plant leadership and operations teams.
• Travel approximately one week per month to support other manufacturing sites.
• Follow IT security, change management, and operational standards.
• Provide professional, customer-focused support.
• Work independently with minimal supervision.
• Participate in after-hours or on-call support as required.
• Other duties as assigned.

Requirements

• 3–5 years of hands-on IT support experience.
• Strong Windows desktop support experience.
• Working knowledge of Windows Server and Active Directory.
• Experience supporting Cisco switches and basic network infrastructure.
• Ability to troubleshoot hardware, software, and connectivity issues.
• Willingness to travel up to one week per month.
• Strong communication, documentation, and customer service skills.
• Ability to prioritize tasks and work independently.

Technologies

• Windows 10/11
• Windows Server
• Active Directory
• Microsoft 365
• Cisco switches

Benefits

• Company Paid Life, Short Term Disability and Long Term Disability Insurances
• 401k after 1 year with 100% match up to 4% of contribution
• Medical, Dental and Vision Insurance effective 1st day of month following first full month of employment with option to select High deductible policy with flex spend or HSA
• Paid vacation, sick time and holidays

Work Environment

• Manufacturing and plant-floor setting
• Physical presence required on-site
• Regular interaction with production and operations personnel
• Ability to traverse stairs, short ladders, and work in small tight areas

Company overview

National Beef is a leader in producing fresh, chilled and further processed beef products for customers in the U.S. and worldwide.

We offer a variety of employment opportunities in our production, packaging, and hide tanning facilities that stretch from the western plains to the east coast.

We strive to be the preferred employer in every one of those communities, whether it’s measured by the number of people employed or the good we do in the area.

National Beef is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, natural origin, age, gender identity, protected veterans status, or status as a disabled individual.