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McDonald's Franchisee

Restaurant IT Support (Mobile Position) OTP

McDonald's Franchisee
Atlanta, GA $60k - $75k/yr Full time Posted 1d ago
Active Directory Computer Skills Desktop Support End User Support Field Service Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Operations IT Services Network Support Onsite Remote Support Restaurant Technology Technical Support Windows
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Job Description

Join a McDonald’s Franchisee team in Atlanta as a Mobile Restaurant IT Support Specialist. This on‑the‑go role delivers on‑site and remote technical support across multiple restaurant locations, tackling hardware, software, and network issues while supporting various operating systems and mobile devices. You will be part of a responsive team that values practical solutions and dependable service.

Benefits of joining our team

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance

What you will do

  • Provide on‑site and remote support for restaurant staff, resolving hardware, software, network, and operating system issues quickly and efficiently.
  • Diagnose problems with computers, mobile devices, printers, POS systems, and networking gear such as routers, switches, VPNs, firewalls, and LAN/WAN configurations.
  • Manage help desk tickets, document incidents, track resolutions, and communicate progress to stakeholders.
  • Assist with Active Directory tasks including user account creation, permission changes, and password resets while following security protocols.
  • Support computer management tasks such as OS installations, Windows updates, hardware upgrades, and general equipment troubleshooting.
  • Troubleshoot network connectivity and firewall settings to maintain optimal performance.
  • Collaborate with IT teams on infrastructure projects to ensure smooth deployment of new hardware or software across locations.

What you will bring

  • Strong proficiency with Microsoft Office applications and familiarity with help desk systems.
  • OTP certifications and McDonald’s IT infrastructure experience are required.
  • Minimum of 3 years of technical support experience, with a focus on desktop support and equipment troubleshooting in fast‑paced environments.
  • Solid understanding of networking concepts including LAN/WAN, TCP/IP, DNS, VPNs, firewalls (Meraki), and general network administration.
  • Experience with Windows (including Windows Server), macOS, Linux, and related hardware components.
  • Ability to troubleshoot OS and POS software issues; SCCM experience is a plus.
  • Excellent communication skills with a customer‑service orientation for assisting non‑technical users.
  • Knowledge of Active Directory user management; GPO configurations are desirable.
  • Familiarity with essential IT infrastructure components and network devices to maintain operational continuity.
  • Strong analytical skills to identify root causes and implement durable solutions.
  • Education: High school diploma or equivalent.

Technologies we use

  • Microsoft Office
  • Active Directory
  • Windows
  • Windows Server
  • macOS
  • Linux
  • SCCM
  • Meraki
  • Group Policy (GPO)

Compensation

Salary: $60,000 - $75,000 per year

Location and travel

  • Location: Atlanta, GA (onsite)
  • Work location: On the road
  • Willingness to travel: 100% (Required)

Application questions

  • Are you willing to work weekends, holidays and overnight on occasion?
  • Are you willing to travel to multiple locations in one day?
  • Do you have your own reliable transportation?

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