Senior Desktop Support Specialist

The Senior Desktop Support Specialist provides technical desktop support services to educational entities within the NEOnet consortium. This role operates under the direction of the NEOnet Executive Director and has an FLSA status of Non-Exempt. The position is onsite in Stow, OH with a salary of USD 55,000 per year.

Core Responsibilities

• Install, maintain, troubleshoot, and upgrade computer hardware, software, and peripheral equipment in a school setting.
• Install, repair, and replace LAN/WAN hardware and software, along with related peripheral equipment.
• Respond to work orders by resolving computer equipment malfunctions and maintaining a daily record of work orders.
• Assist with maintaining inventory of computer hardware and software, including providing inventory information for new equipment installations and tracking changes in equipment status.
• Identify issues with computer hardware and software using troubleshooting techniques and diagnostic tools.
• Provide technical support and assistance to fellow computer repair technicians as needed.
• Disassemble computer and related equipment to support installation, upgrades, and replacement of parts.
• Maintain desktops, PCs, Chromebooks, and other electronic devices.
• Support software and hardware issues through technical troubleshooting and resolution.
• Maintain an understanding of computer peripherals and AV equipment.
• Use strong organizational skills to prioritize tasks effectively.
• Oversee the training and development of desktop support technicians.
• Assist the Technology Coordinator and the District Technology Services Coordinator with advancing the service.
• Perform other duties assigned by the NEOnet Executive Director.

Qualifications and Skills

• Ability to read and understand software documentation; develop instructional materials as needed; and conduct training programs for software application use.
• Ability to work cooperatively with individuals of varying backgrounds and handle information professionally and confidentially.
• Ability to organize tasks into a logical and purposeful sequence.
• Familiarity with various computer systems and the ability to use associated computer equipment.
• Ability to communicate with employees and train others in the use of computer equipment.
• Language skills: ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to inquiries or complaints from staff members and clients, regulatory agencies, or community members.
• Ability to write reports.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Reasoning ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in