Technical Support Assistant for Music Instrument Manufacturer (Part Time)

NUX Audio, pronounced New-X, is a music-technology brand delivering professional-grade gear across guitar effects, stompboxes, amplifiers, digital instruments, and home recording gear at remarkable value. We fuse innovation with real-world usability and a customer-focused approach. This part-time Technical Support Assistant role is based on-site in Torrance, CA, offering a flexible schedule and a pay rate of $20 to $22 per hour while you support the service team under the guidance of the Support Manager. A musician with deep knowledge of musical instruments and gear is essential for success in this position.

Benefits

• Flexible schedule

Responsibilities

• Respond to customer and dealer inquiries via phone, email, and assigned help desk tickets
• Provide basic warranty support and troubleshooting for instruments and related products
• Escalate complex issues to the Support Manager
• Process and track incoming returns (RMA intake) and update customers on status
• Prepare replacement units and outgoing shipments
• Track warranty and defective returns and data
• Clean, inspect, test, and repackage B-Stock instruments and accessories
• Maintain an organized service workspace
• Perform other duties as assigned to support the service department

Requirements

• Must be a musician with a technical understanding of musical gear
• Strong organizational skills and attention to detail
• Clear and professional written and verbal communication skills
• Ability to follow processes and escalate issues appropriately
• Ability to lift and move large packages up to 60 lbs as needed
• Familiarity with Excel, Google Sheets, or other data tracking tools
• Customer service: 1 year (Required)

Technologies

• Excel
• Google Sheets