Technical Support Engineer - VFD/VSD Specialist (Shop-Based)

This shop-based Technical Support Engineer role focuses on VFD/VSD and power electronics, providing commissioning, repair, maintenance, customer support, and pilot operations across the Midland, Texas region.

Responsibilities

• Ensure continuous product service within the assigned region, including equipment commissioning and maintenance, with regional travel as needed.
• Perform commissioning of new equipment at customer facilities.
• Support pilot operations and tests, ensuring timelines and goals are met for all company products.
• Conduct pre-project facility assessments in preparation for the initial deployment of new products for General Industry markets.
• Carry out field repairs and manage spare parts planning to maintain uninterrupted service region-wide.
• Receive equipment from the manufacturer, coordinate delivery to customer sites, and verify the accuracy of order paperwork.
• Consult with customer representatives on service, maintenance, and operation; handle paid service requests; conduct customer satisfaction surveys on delivered equipment.
• Gather technical problem data from customers to develop proposals for performance improvements and operational processes.
• Participate in investigations of equipment failures at customer or third-party premises.
• Contribute to implementing corrective and preventive actions to enhance equipment quality delivered to customers.
• Maintain daily activity records in the CRM Bitrix24.

Requirements

• Minimum three years of experience in the maintenance and operation of converter equipment, such as frequency converters and VSDs; familiarity with Triol VSD/VFD is preferred.
• Proficiency with complex measuring instruments (oscilloscope, megohmmeter, network analyzer, etc.).
• Skills in repairing and restoring drive systems.
• Technical English at C1 level or higher.
• Valid international passport and a B-category driver’s license.
• Electrical safety certification above 1000 V.
• Willingness to travel within the United States; potential travel to Europe and Canada.

Technologies

• Oscilloscope
• Megohmmeter
• Network analyzer
• Bitrix24

Benefits

• Health insurance
• Paid time off

Working Conditions

• In-house, full-time, on-site / shop-based employment.
• Work schedule: Monday to Friday, 8 hours per day.