Technical Support Specialist-4

Join Realign LLC as a Technical Support Specialist-4 in Santa Clara, CA on an onsite, full-time basis. This role is a strong fit for experienced support professionals who enjoy deep problem solving, take ownership, and can keep systems moving when priorities shift. The position offers USD 80,846 per year and requires 7+ years of experience.

What you will do

You will support users and teams by diagnosing issues, identifying root causes, and driving problems to resolution. The work includes troubleshooting when something is not functioning as expected, approaching unknown challenges with a logical, methodical mindset, and quickly learning new technologies through research and hands-on investigation.

• Investigate why systems, services, or user workflows are failing and determine next steps
• Work independently without step-by-step instructions, while knowing when to request help
• Decide when to continue troubleshooting, when to escalate, and when urgency requires rapid prioritization
• Take ownership and follow through until issues are resolved
• Exercise good judgment and avoid guessing when a change could negatively impact systems
• Communicate professionally with users and stakeholders across different technical levels
• Stay calm and effective when users are frustrated or operations are disrupted
• Coordinate effectively across technical and non-technical teams
• Maintain dependability and organization in a dynamic operational environment
• Help outside narrowly defined responsibilities when the situation requires it

Core skills and requirements

• Linux systems
• Command-line / CLI tools
• Databases and basic database concepts
• Networking beyond basic desktop connectivity
• Scripting and/or automation
• Remote system troubleshooting

Technologies you will use

• Linux systems
• Command-line / CLI tools
• Databases
• Networking
• Scripting and/or automation
• Remote system troubleshooting