Technical Support Specialist-Field Services

Omnia Healthcare Group is hiring a Technical Support Specialist-Field Services to deliver remote and onsite IT support for nursing homes and skilled nursing facilities.

Responsibilities

• Provide frontline technical support via phone, email, ticketing systems, remote support tools, and onsite facility visits
• Troubleshoot Windows, Microsoft Office, business applications, computer hardware, printers, peripherals, and basic network connectivity
• Prioritize, track, and document technical support requests; communicate status; escalate complex issues to the appropriate support team or vendor
• Install, configure, maintain, and deploy computers, peripherals, mobile devices, and other IT equipment across supported facilities
• Complete approved work including software installations, system updates, workstation rebuilds, and equipment replacements
• Perform approved user account setup, password resets, and access modifications per company policies and procedures
• Support employee onboarding and offboarding tasks: workstation setup, equipment deployment, account access, and equipment collection
• Maintain accurate IT equipment inventory records, including assignments, transfers, replacements, and asset tracking
• Coordinate equipment repair, reassignment, reuse, retirement, and disposal in accordance with organizational procedures
• Perform and document approved data sanitization prior to reassignment, disposal, or return
• Provide technical guidance to employees on supported applications, equipment, and troubleshooting procedures
• Maintain accurate technical documentation, support records, and time and travel records
• Coordinate support activities with facility leadership, clinical staff, administrative personnel, and internal IT teams
• Follow policies related to information security, confidentiality, infection prevention, and resident privacy
• Perform other duties as assigned

Requirements

• Working knowledge of Windows operating systems, Microsoft Office applications, computer hardware, printers, peripherals, and basic networking
• Knowledge of Active Directory account administration, including user management, password resets, and access modifications
• Strong technical troubleshooting, analytical, and problem-solving skills
• Strong verbal and written communication, customer service, and organizational skills
• Ability to explain technical information and troubleshooting steps clearly to employees with varying technical knowledge
• Ability to work independently, manage competing priorities, and respond to requests in a timely manner
• Ability to collaborate with service desk personnel, facility staff, internal IT teams, and external vendors
• Ability to maintain accurate technical documentation, equipment inventory records, and service request information
• Familiarity with IT ticketing systems, remote support tools, inventory management, and data sanitization procedures (preferred)
• Familiarity with clinical applications and technology systems used in healthcare environments (preferred)
• Ability to maintain confidentiality and exercise sound judgment handling sensitive company, employee, and resident information
• Ability to adapt to changing technical needs and support multiple facility locations
• Associate degree or higher in Information Technology, Computer Science, or a related field
• 1–3 years of IT support, technical troubleshooting, or related experience
• Experience in healthcare, skilled nursing, managed IT services, or other multi-location environments (preferred)
• CompTIA A+, Network+, or relevant Microsoft certification (preferred)
• Availability to work approximately 60% of the time at the Southfield, MI office and travel approximately 40% of the time to supported facilities
• Valid driver’s license and reliable transportation required

Technologies

• Windows operating systems
• Microsoft Office applications
• Active Directory
• IT ticketing systems
• Remote support tools
• Printers
• Mobile devices

Benefits

• Daily Pay & Competitive Compensation
• 401(k) with company match
• Medical Insurance
• Dental, Vision, and Disability insurance
• Employee Assistance Program (EAP)
• Access to an Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off

Hybrid / Travel and Remote Work

• Hybrid position requiring approximately 80% to 90% travel to locations throughout Southern Illinois
• When not traveling or working onsite, flexibility to work remotely from home or from a Southern Illinois satellite office

Physical Requirements

• Ability to remain in a stationary position for extended periods while working at a computer or providing remote technical support
• Ability to frequently sit, stand, walk, bend, kneel, reach, and move throughout office and healthcare facility environments
• Ability to lift, carry, move, and install computers, monitors, printers, and other IT equipment weighing up to 50 pounds, with or without reasonable accommodation
• Ability to perform physical tasks related to workstation installations, equipment replacements, cable connections, and hardware troubleshooting
• Ability to perform repetitive hand and finger movements associated with typing, operating computer equipment, and handling technical devices
• Ability to visually inspect computer screens, hardware components, network connections, and other technical equipment to identify and troubleshoot issues
• Ability to access workstations, equipment storage areas, offices, and designated facility locations to perform technical support and installation tasks
• Ability to travel regularly between the Southfield, MI office and supported facilities, approximately 40% of the time

Location: Peoria, IL (hybrid) • Salary: USD 50,000 - 65,000 per year • Experience: 1+ years • Education: Associate degree in Information Technology, Computer Science, or related field