Infra Tech Support Practitioner

Accenture Flex in Boston is seeking an onsite Infra Tech Support Practitioner to provide deskside end-user support, manage devices, and collaborate on IT infrastructure projects, while assisting in defining and testing data center components. This contract role includes onsite support for end-user devices and a focus on delivering reliable, secure IT services at multiple locations, with an hourly compensation range of USD 32 to 42.

Responsibilities

• Assist in defining requirements, designing and building data center technology components, and conducting testing efforts, with the ability to work independently and develop into a subject matter expert.
• Actively participate in team discussions and offer practical solutions to work-related problems.
• Provide onsite deskside support for end-user devices (Windows, Mac, mobile, peripherals) and enterprise applications.
• Manage devices using enterprise tools such as Jamf Pro, Intune, SCCM, and Active Directory.
• Deliver VIP or white-glove support to executives and senior leaders.
• Oversee and coordinate deskside operations across multiple locations.
• Track and ensure compliance with SLAs and KPIs, reporting on incident trends and service metrics.
• Serve as the primary regional escalation point for deskside support issues.
• Partner with IT teams (Service Desk, Infrastructure, Security, Network) for escalations and cross-functional projects.
• Identify and implement process improvements and standardize deskside practices.
• Maintain compliance with IT security standards, client policies, and audit requirements.

Requirements

• Minimum of 3 years of work experience.
• At least 1 year of desktop management.
• High School Diploma or GED.

Technologies

• Jamf Pro
• Intune
• SCCM
• Active Directory

Benefits

• Medical
• Dental
• Vision
• Long-term disability coverage
• 401(k) plan
• Paid time off
• Learning resources