Help Desk/Desktop Support Analyst

Robert Half is seeking a Help Desk and Desktop Support Analyst for an onsite, long-term contract in Boston, MA. This role delivers hands-on desk-side support in a Windows‑focused environment and includes Level II responsibilities such as onboarding and offboarding, plus administration of Microsoft technologies. The position offers an hourly rate of $23 to $27 and is conducted onsite in a smaller office setting.

Responsibilities

• Provide in-person deskside support three days per week, addressing hardware, software, and user access issues for office staff.
• Own higher‑level requests, investigate complex problems, and drive tickets to completion with clear follow-up.
• Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying fixes.
• Install, remove, and reconfigure approved software on end‑user devices while staying within internal IT standards.
• Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes.
• Maintain and troubleshoot conference room technology and audiovisual equipment to keep meetings running smoothly.
• Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.
• Document work in the ticketing system and contribute to additional onsite support tasks as business needs evolve.
• Operate independently to manage onsite support responsibilities in a smaller office environment.

Requirements

• At least 3 years of desktop support, help desk, or onsite IT support experience in a structured environment.
• Strong technical knowledge of Windows 10 and Windows 11, with the ability to diagnose and resolve end‑user issues efficiently.
• Practical experience supporting Microsoft 365 and Active Directory in a Level II capacity.
• Familiarity with Microsoft endpoint and security tools, including Intune and Defender, as well as authentication platforms such as Duo.
• Experience using ticket management platforms such as ServiceNow or comparable ITSM systems.
• Ability to support conference room technology, audiovisual tools, mobile devices, and both Windows and Mac-based systems.
• Excellent communication skills and a helpful, approachable service style when assisting employees and stakeholders.
• Proven ability to work independently and manage onsite support responsibilities in a smaller office environment.
• Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.

Technologies

• Office 365
• Windows 10/11
• Active Directory
• Intune
• Defender
• Duo
• Microsoft 365
• ServiceNow

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan
• Free online training