Warehouse IT Support Specialist-Senior

Join Zonberation Group as a Senior IT Support Specialist for Warehouse Operations and enjoy an on-site role that keeps pace with a high-volume e-commerce fulfillment environment. This position offers a dedicated 401(k) plan and a daytime 8-hour schedule, with flexibility for overtime to support operational needs. Based on location in Old Bridge, NJ, you will provide hands-on IT support across US warehouse sites, focusing on hardware, network, and security to keep our operations smooth and secure.

Overview

We are seeking a skilled and proactive Senior IT Support Specialist – Warehouse Operations to deliver efficient, high-quality IT support tailored to meet regional user needs, enhance collaboration, and support our global goals. The role expands on-site coverage to support e-commerce warehouse operations with a high-volume fulfillment footprint.

Work Location

In person at 400 Fairway Ln, Old Bridge, NJ.

Pay

USD 35.00 - 41.00 per hour.

Technologies

• ServiceNow
• Jira
• WMS (Warehouse Management System)
• PXE boot
• VPN
• MDM/EMM
• PowerShell
• Python
• Bash
• Windows OS
• macOS

Benefits

• 401(k)

Responsibilities

• Perform multi-point network testing across the warehouse floor (wired and wireless signal strength, speed, and stability); test mobile data connectivity on PDAs across zones; troubleshoot connectivity issues and escalate with structured fault descriptions (ping/trace outputs, scope).
• Coordinate wired port additions, AP placements, and camera endpoint requests with business planning and infrastructure teams.
• Monitor and maintain security camera NVR systems to ensure continuous operation during business hours.
• Ensure server room peripheral systems remain operational during business operations; conduct weekly and monthly site inspections of server rooms and IT infrastructure; perform hardware health checks and escalate proactively.
• Maintain IT asset inventory: device requests, allocation, damage assessment, decommission, and retirement workflows.
• Serve as the first point of contact for IT incidents and service requests submitted via the ticketing system; troubleshoot warehouse-specific hardware including PDA/handheld scanners, barcode readers (Honeywell, Zebra), label printers, ruggedized devices, and WMS terminals.
• Support, configure, and perform firmware upgrades on PDA devices, including local upgrades and SD card-based methods; manage PDA network onboarding (collect MAC addresses, whitelist requests, and coordinate production network access).
• Support sorting machine daily network faults and assist with installation and configuration; troubleshoot and calibrate electronic weighing scales used in fulfillment operations.
• Support industrial PCs (IPC): system wipe, OS reimaging, and PXE boot configuration.
• Resolve printer faults including paper tray errors, USB recognition, and driver installation (including remote installation without admin rights).
• Troubleshoot Windows issues (BSOD recovery, AHCI mode configuration, KMS activation, OS-level problems); support end-user devices (desktops, laptops, monitors, peripherals).
• Diagnose and resolve video conferencing audio/video issues; remote remediation and troubleshooting via VPN; support collaboration platform issues (version management, reinstallation, configuration cache clearing).
• Assist in maintaining server room infrastructure (Network, Power & UPS, HVAC); log all support requests and resolutions in the IT ticketing system; track time and effort against tickets for reporting and chargeback.
• Maintain and contribute to the warehouse IT knowledge base and FAQ documentation; process device requests through the asset management system (approvals, allocation, delivery); handle damaged device workflows (repair value, returns, retirement/recycling).
• Follow data security protocols: ensure user data is wiped before any device is shipped or transferred; perform full disk wipes on Windows and macOS devices, removing drives when remote wipes are not possible; manage remote access tool permissions.
• Work a standard 40-hour week with flexibility for overtime; participate in all incident responses during shift hours per SLAs; escalate out-of-hours incidents per defined path; complete shift handover documentation for continuity across teams.
• Escalate unresolved issues to the appropriate IT line (Network, Hardware, Security, AV) or Tier 2/3 support per escalation matrix.

Requirements

• 2+ years of IT support experience, preferably in a warehouse, logistics, manufacturing, or operations environment.
• Hands-on experience with warehouse IT hardware: barcode scanners (Honeywell, Zebra), label printers, PDAs, and ruggedized devices.
• Experience with network device onboarding, MAC address whitelisting, and production network access workflows.
• Familiarity with WMS platforms and ability to diagnose and resolve user-level issues.
• Working knowledge of Windows OS troubleshooting: BSOD recovery, AHCI configuration, KMS activation, and driver installation.
• Basic network troubleshooting: TCP/IP, DHCP, DNS, Wi-Fi, VLAN, ACL, with ability to interpret ping/trace output.
• Experience with IT asset management: device requests, allocation, damage handling, and decommission workflows.
• Experience with IT ticketing systems (ServiceNow, Jira, or equivalent).
• Understanding of data security requirements for device wipe and decommission, including disk removal procedures.
• Physical ability to work on a warehouse floor, standing for extended periods and lifting up to 40 lbs.
• Ability to work independently on shift with minimal supervision and make sound decisions under pressure.
• Excellent communication skills, able to explain technical issues clearly to non-technical staff.
• Reliable and able to commit to a consistent 8-hour daytime shift schedule, 5 days per week; comfortable commuting to the warehouse site.
• Experience supporting sorting machines, conveyor systems, or automated fulfillment equipment; experience with electronic scale calibration and fault resolution in a warehouse setting.
• Hands-on IPC support experience: system wipe, OS reimaging, and PXE boot configuration.
• Experience with RF network testing tools and multi-point signal mapping in warehouse or large facilities.
• PDA device management platforms (MDM/EMM); industry certifications such as CompTIA A+, Network+, or equivalent.
• Basic scripting skills (PowerShell, Python, or Bash) for automation; experience in a BPO or managed services model with SLA accountability.
• Bilingual (English plus Mandarin or Spanish) preferred.
• In person at 400 Fairway Ln, Old Bridge, NJ.

Application Questions

• Do you have hands-on IT experience in a warehouse, distribution, or manufacturing environment? If yes, specify the types of equipment you supported (e.g., scanners, printers, PDAs) and your key responsibilities.
• Could you share your expected hourly rate?