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5mo ago

Help Desk Technician/Building Support Split

Omaha Public Schools Omaha, NE

Omaha, NE

5mo ago Closed

$82k+/yr Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

Provide technical assistance and support to district users through phone, email, in-person, and remote help, focusing on Apple Mac/iOS and Windows environments and incident/ticket resolution.

Responsibilities

Assist school and district staff by pursuing and maintaining Apple Certified Mac and iOS Technician designations.
Provide user support via Helpdesk tickets, email, remote access, and in-person interactions across diverse school environments.
Help users troubleshoot basic computer and network problems, answer questions on productivity applications, monitor ticket status, and deliver solutions to assist IMS in resolving future requests.
Troubleshoot and resolve issues related to software applications, peripherals, and mobile device management, escalating to subject matter experts when needed.

Additional Duties

Performs other related tasks as assigned by the supervisor and central office administrators as designated by the Superintendent.

Requirements

Bachelor's degree in Information Management Systems, Technology, or a related field (minimum requirement).
Experience with Windows 10/11, macOS, iPadOS, and iOS; proficiency with MS Office and Office 365.
Ability to obtain and maintain Apple Certified Technician status in Mac and iOS platforms.
Experience using a troubleshooting ticketing system is preferred.
Experience with TCP/IP networking and using virtual network remote control is preferred.
Proven experience with Apple and PC hardware and software troubleshooting processes.
Experience working with Apple Global Service Exchange.
Experience supporting end users in a networked environment, including wireless connectivity.
Analytical and investigative skills with a structured approach to problem solving.
Outstanding customer service abilities and strong verbal and written communication.
Strong interpersonal, verbal, and written communication skills along with solid organizational abilities.
Experience delivering end-user application training and ongoing support.
Ability to work effectively in a team environment.
Maintains an excellent work attendance record, with punctuality and reliability.

Technologies

macOS, iPadOS, iOS
Windows 10, Windows 11
Office 365, MS Office
Apple Global Service Exchange
TCP/IP networking, Wireless networking
Virtual network remote control
Mobile Device Management

Equipment

Ability to use Mac, iOS, and Windows platforms along with various applications; comply with OPS equipment use guidelines.

Travel

Local travel between school sites may be required.

Physical and Mental Demands, Work Hazards

Standard office environment with occasional overtime as job demands require.
Strong organization, time management, communication, and interpersonal skills.
Ability to read and interpret written materials and visual displays.
Frequent standing/walking during the work shift; ability to bend, kneel, stoop, and balance as needed.
Additional demands may be requested by the Supervisor.

Interrelations

Engages with district personnel, customers, and vendors.
Works under direct supervision of the department supervisor to complete day-to-day tasks.
Interacts with a diverse population, requiring tact and diplomacy in all situations.
Responds to customer needs with a positive attitude and delivers quick, professional service to internal and external customers.

Employee Punctuality and Appearance

All assigned duties and scheduled hours are expected to be fulfilled unless leave is approved.
Any deviation from assigned hours requires prior approval from the supervisor or building administrator.
Dress should reflect a positive image of Omaha Public Schools and be appropriate for the position.

Terms of Employment

Full-time non-exempt classified position; governed by Nebraska public school laws, OPS policies, and applicable collective bargaining agreements if applicable.
Verification and maintenance of licenses, certificates, and requirements as identified for the role.
Background check must demonstrate an acceptable history for OPS.
Verification of U.S. citizenship or legal work authorization.
Pre-employment drug test, tuberculosis test, and medical examination may be required where applicable.

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5mo ago

Technician II, Help Desk (226 Days)

Dallas Independent School District Dallas, TX

Dallas, TX

5mo ago Closed

$48k - $59k/yr Full time Acd (automatic Call Distributor) Computer Skills Customer Service

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

This Technician II, Help Desk role provides frontline Tier 1 IT support and incident management for the Dallas Independent School District. This onsite, 226-day, full-time position focuses on helping users, resolving technical issues, and coordinating with IT teams to restore services for staff across the district in Dallas, Texas.

Responsibilities

Demonstrates proficiency across all Tier 1 skill sets to deliver effective support
Provide reliable customer support via phone, monitor the ACD system for high call volume, resolve issues, and log or escalate calls as needed
Configure district network printers and ensure proper operation
Offer guidance and support to Tier 1 technicians through mentorship and escalation
Troubleshoot and resolve problems efficiently by applying active listening and targeted questioning
Document every customer interaction in the incident management system
Respond to telephone, email, and in-person requests for technical assistance
Assess and prioritize incidents to determine urgency and impact
Assign incidents to appropriate IT departments and technicians for resolution
Utilize hardware and software knowledge to remotely address issues identified by users
Adapt to changing requirements and fulfill other essential tasks as assigned by the Help Desk
Contribute to customer satisfaction and comply with Help Desk policies and service level agreements

Qualifications

A degree in education or technology field and/or five years of information technology experience
Knowledge of Windows, Macintosh, and other operating systems used within the district
Proficiency with Microsoft Office applications
Understanding of network concepts and troubleshooting connectivity issues
Experience with computer hardware troubleshooting and failure analysis
Ability to escalate problems to upper management when appropriate
Commitment to maintaining confidentiality
Ability to meet tight deadlines in a fast-paced environment
Awareness of district requirements and DISD policies while performing duties
Strong customer service skills

Technologies

ACD application
Incident management application
Windows
Macintosh
Microsoft Office

Work Location

Edtech-Enterprise Support Services 5501 LBJ FWY SUITE 1000 Dallas 75240

Employment Details

Full-time position
Salary range: $48,219 to $58,805 per year
Posting date: May 5, 2026
Term: 226 days per year as indicated in the listing

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5mo ago

Help Desk Technician

Technology in Motion, LLC Columbia, TN

Columbia, TN

5mo ago Closed

$15 - $17/hr Contract Application Support Computer Skills Contact Center

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

Technology in Motion, LLC offers an onsite Help Desk Technician role in Columbia, TN on a 90-day 1099 contract. This position focuses on second level support for requests across workstations, printers, phones, and network resources. The role provides a solid benefits package and a collaborative environment, with an emphasis on practical, customer-focused IT support.

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Responsibilities

Respond to incoming support calls
Process and update assigned tickets, with progress notes within 1–2 business days
Provide both technical assistance and customer service in interactions with end users
Aim for fast issue resolution while maintaining quality support
Collaborate within a team and communicate effectively
Support efforts to maintain and improve customer service perception and satisfaction

Requirements

Strong interpersonal skills including telephony, clear communication, active listening, and customer care
Ability to multitask and adapt to changing priorities
Typing proficiency for accurate service request entry
Self-motivated with a willingness to learn and improve
Technical awareness to match resources to issues appropriately
Critical thinking and diagnostic abilities for technical problems

Technologies

VMWare Horizon
Windows-based operating systems
Microsoft Office suite (Outlook, Excel, etc)
Android-based devices
Other client-specific applications

Details

Location: Columbia, Tennessee (onsite)
Compensation: USD 15.00 - 17.00 per hour
Employment Type: Contract (1099), 90-day assignment
Experience: Minimum 1 year
Education: High school diploma or equivalent preferred

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5mo ago

Help Desk/Desktop Support Analyst

Robert Half Coffeyville, KS

Coffeyville, KS

5mo ago Closed

$18 - $20/hr Contract Computer Skills Customer Support Help Desk

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

Contract Help Desk/Desktop Support Analyst position in Coffeyville, Kansas, onsite, focusing on Windows and Microsoft 365 environments with compensation of $18-$20 per hour.

Responsibilities

Provide first-line technical assistance to end users, addressing issues with computers, software, printers, and network connectivity.
Troubleshoot and resolve common hardware and software problems swiftly to minimize business disruption.
Configure, test, and deploy desktop and workstation hardware for new hires and existing staff.
Support onboarding, device refresh cycles, office moves, and other equipment transitions.
Install and maintain printers, mobile devices, and other end-user technologies.
Assist with user account tasks such as password resets, access requests, and basic profile updates.
Deliver support for Windows systems and Microsoft 365 tools across the organization.
Perform basic cabling and physical installation work for workstations and connected devices.
Accurately document incidents, resolutions, and service activities in the ticketing system.
Escalate complex issues to senior staff or external vendors and support technology rollout projects as needed.

Requirements

Prior experience in help desk or desktop support, or a comparable technical support role is preferred.
Associate degree or related IT coursework is preferred; equivalent hands-on experience may be considered.
Working knowledge of Microsoft Windows operating systems, including Windows 10.
Familiarity with Microsoft 365 applications and standard end-user support in a Windows environment.
Basic troubleshooting abilities for desktop hardware, peripherals, and common software issues.
Experience with Active Directory and basic account-related support tasks is beneficial.
Understanding of networking fundamentals and service desk ticket management.
Strong communication skills and a customer-focused approach to technical support.

Technologies

Microsoft Windows
Windows 10
Microsoft 365
Active Directory

Benefits

Medical, vision, and dental insurance, plus life and disability coverage
401(k) retirement plan
Free online training opportunities
Competitive compensation and benefits package

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5mo ago

Senior IT Helpdesk Specialist

Milford CT Milford, CT

Milford, CT

5mo ago Closed

$65k - $75k/yr Full time Application Support Azure Active Directory Computer Skills

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

A Senior IT Helpdesk Specialist is needed in Milford, CT to provide frontline IT support for leadership and staff, with a focus on onboarding, documentation, and security-related initiatives. This full-time, on-site role typically operates from Milford, with occasional travel to support IT setup for new offices or client locations and to assist with technology rollouts.

Responsibilities

Serve as the primary contact for IT support requests via phone, email, or a ticketing system.
Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users.
Provide high-priority, professional support to leadership and executives to minimize downtime.
Escalate complex technical issues to senior IT management or external vendors when appropriate.
Administer and support Microsoft 365, Teams, and user account administration.
Lead new employee onboarding, including account creation, device provisioning, and access management.
Develop and refine onboarding documentation and checklists to streamline the process.
Expand experience and skills in Microsoft Entra (Azure AD), Intune, and mobile device management (MDM) systems.
Create and maintain IT documentation, internal knowledge bases, and standard operating procedures.
Identify recurring issues and implement long-term solutions to improve system reliability.
Suggest and collaborate on ideas for new tools, systems, and workflow improvements.
Perform regular system updates, monitoring, and backups.
Manage user access controls and maintain compliance with IT policies.
Bonus: contribute to cybersecurity and endpoint protection initiatives.
Support IT setup and system configuration for new office or client locations with occasional travel.
Assist in technology rollouts and adoption of new solutions.

Requirements

Minimum of three years of IT support or helpdesk experience.
Strong working knowledge of Microsoft 365, Windows OS, and core networking concepts.
Excellent troubleshooting and communication skills, including experience supporting leadership and executive users.
Solid documentation and process-improvement capabilities.
Ability to collaborate effectively in a remote, fast-paced environment.

Technologies

Microsoft 365
Teams
Microsoft Entra (Azure AD)
Intune
MDM
Zendesk
Jira
Freshdesk
macOS
SharePoint
Windows OS

Benefits

Comprehensive Health, Dental, & Vision
Paid Time Off
Sick time
Holidays
Life Insurance
401k Contributions
Charity Matching

Hours & Compensation

Commitment: Full-time, on-site in Milford, CT, with occasional travel as required
Compensation: USD 65,000 - 75,000 per year

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5mo ago

IT Help Desk

SCI LLC Glens Falls, NY

Glens Falls, NY

5mo ago Closed

$1,650 - $1,850/hr Full time Application Support Computer Skills Contact Center

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

Entry-level IT Help Desk role focusing on online customer service, troubleshooting, and internal IT support with opportunities for growth.

Responsibilities

Provide online live chat support to customers
Respond to customer inquiries, including overnight requests
Troubleshoot and document all IT systems
Educate customers and guide them through navigating new technologies
Serve as the first line of defense for questions about web and software applications
Conduct unit testing of web applications before changes are deployed to live
Offer internal IT support to troubleshoot workstations and related issues
Provide IT network and user help desk support

Requirements

Strong technical aptitude
Personable with a friendly demeanor
Effective communication skills for telephone and online interactions
Solid reasoning and problem-solving abilities
Proficient technical writing skills

Benefits

401(k) plan
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Primary duties of this employee include

Handle online live chat support
Address overnight customer inquiries
Troubleshoot and document IT systems
Assist customers and educate them on navigating new technologies
Provide the first defense for questions about all web and software applications

Other internal duties include

Unit testing of web applications before changes go live
Internal IT support to troubleshoot various workstations and related issues
IT network and user help desk support

Ability to commute or relocate

Glens Falls, NY 12801: reliably commute or plan to relocate before starting work (required)

Schedule

8 hour shift
Day shift
Monday through Friday

Job type

Full-time

Pay

$16.50 - $18.50 per hour

Expected hours

40 per week

Work location

In person

Experience

Customer service experience: 1 year preferred

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5mo ago

Help Desk Technician

Quantam Solutions Frankfort, KY

Frankfort, KY

5mo ago Closed

$19 - $21/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

The Help Desk Technician provides on-site desktop support in a Windows environment, focusing on installation, troubleshooting, and repair of devices while delivering strong customer service and utilizing ServiceNow for ticket management. This role requires working at the client’s office in Frankfort, Kentucky.

Overview

Responsibilities center on hands-on setup, troubleshooting, and repair of Windows-based devices, with emphasis on dependable customer support and efficient ticket processing via ServiceNow.

Responsibilities

Deliver on-site desktop support and resolve software issues to keep IT operations functioning smoothly.
Provide courteous, responsive customer service by addressing inquiries and resolving technical problems promptly.
Manage tickets and workflows using the ServiceNow platform to ensure efficient case handling.
Apply hardware and software knowledge to support network configurations and maintain IT infrastructure.

Requirements

Experience as a Desktop Support technician with proven ability to diagnose and resolve hardware and software issues while delivering general desktop support.
Strong familiarity with computer systems, including hardware setup and software installation and configuration.
Basic networking troubleshooting capabilities.
Reliable attendance and punctuality.
Excellent customer service and communication skills.
Experience configuring, setting up, and installing computer equipment.
Experience with ticketing software, preferably ServiceNow.
Proficiency with hardware and software management.
Must hold a valid driver’s license.

Technologies

ServiceNow

Benefits

401(k) plan
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Education

High school diploma or equivalent

Application Questions

Do you have a valid driver's license?
How many years of experience do you have providing desktop support or help desk support?

NCIS Help Desk Analyst Tier 2

General Dynamics Information Technology Quantico, VA

Quantico, VA

5mo ago Closed

$26 - $32/hr Full time Customer Support Help Desk Incident Management

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